An IVR Flow for the Optimal Customer Experience
Angela Casper2023-03-28T12:10:54+00:00An IVR Flow for the Optimal Customer ...
The Iceberg of Employee Attrition: The 85% You’re Not Seeing
Angela Casper2023-02-23T16:46:17+00:00The Iceberg of Employee Attrition: The 85% ...
Tips for an Impactful Employee Appreciation Day
Angela Casper2023-02-13T15:25:58+00:00How to Prepare for Employee Appreciation Day ...
Contact Center Transformation Saved Over $600K
Angela Casper2023-03-22T19:40:36+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Angela Casper2022-12-14T11:12:23+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Angela Casper2022-12-13T22:47:14+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Power of Precise Workforce Management
Angela Casper2023-03-15T21:31:39+00:00The Power of Precise Workforce Management As experts in ...
Speed to Competency Reduced by 1 Week
Angela Casper2022-11-04T15:26:13+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Angela Casper2023-03-15T21:57:25+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...
How Quality Affects CSAT in Your Call Center
Angela Casper2023-03-15T21:25:20+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center ...