Contact Center Transformation Saved Over $600K
Angela Casper2023-01-10T14:48:50+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Angela Casper2022-12-14T11:12:23+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Angela Casper2022-12-13T22:47:14+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Power of Precise Workforce Management
Angela Casper2022-11-28T23:08:12+00:00The Power of Precise Workforce Management As experts in ...
Speed to Competency Reduced by 1 Week
Angela Casper2022-11-04T15:26:13+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Angela Casper2022-11-17T19:16:49+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...
How Quality Affects CSAT in Your Call Center
Angela Casper2022-07-26T20:45:40+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center ...
Success Strategies for Mergers & Acquisitions
Angela Casper2022-08-03T18:24:46+00:00Mergers & Acquisitions: Due Diligence & Post Deal Integration Evaluating ...
Is your BPO Vendor right for you?
Angela Casper2022-08-03T18:16:55+00:00Are You Working With the Right BPO? Many BPO ...
Tips for Managing Change Successfully in the Contact Center
Angela Casper2022-07-25T19:10:11+00:00Tips for Managing Change [Successfully] in the ...