How Quality Affects CSAT in Your Call Center
Angela Casper2022-07-26T20:45:40+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center Best-in-class companies track quality ...
Success Strategies for Mergers & Acquisitions
Angela Casper2022-08-03T18:24:46+00:00Mergers & Acquisitions: Due Diligence & Post Deal Integration Evaluating a contact center for merger ...
Is your BPO Vendor right for you?
Angela Casper2022-08-03T18:16:55+00:00Are You Working With the Right BPO? Many BPO companies do a great job ...
Tips for Managing Change Successfully in the Contact Center
Angela Casper2022-07-25T19:10:11+00:00Tips for Managing Change [Successfully] in the Contact Center Effective call ...