THE NEW WAVE OF CONTACT CENTER OUTSOURCING

Let Your Outsourced Contact Center Operation be the Driver of Success, Not the Obstacle

Revolutionizing the Contact Center BPO Provider Experience

Insite Engagement Centers was born from our desire to solution our clients’ most common and detrimental challenge: finding a different kind of contact center outsourcing experience that delivers outputs proven to accelerate success.

Insite Engagement Centers is a solution for organizations with a contact center or call center that wants to improve operational performance through innovative processes and a revolutionized human experience. We deliver optimal employee and customer experiences while exceeding our client’s goals. Our services provide ongoing operations management using best-in-class contact center practices, continuously outperforming the behaviors of both internal contact centers and outsourced operators. It’s not work, it’s a lifestyle.

Insite Engagement centers is a call center outsourcing space built upon joint values – both Insite’s and yours. It’s the call center operations space – where employees thrive, managers develop high performers, and agents are engaged to deliver the optimal customer experience. Let us be your trusted BPO service provider.

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Others Say It. We Do It.

Our client and employee-focused approach allows us to provide customized solutions for your unique operations in an environment proven to help you exceed your operational goals.

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Speed to Proficiency

We have incredible experience and exceptional cross-industry exposure, allowing our team to deliver unmatched excellence in service.

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Proven Results

The ability to visualize and fuse business processes with data analysis produces proven, quantifiable solutions that produce significant and rapid results.

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Client-Focused Approach

Our approach is individual client-focused, so we view every engagement through the client’s lens. We don’t just provide the best practices; we provide the best practices for YOU.

99%

Customer Satisifaction

Quality Assurance

99%

Service Level

91%

Employee Satisifaction

Annualized New Hire Training Savings vs Other Vendor

Annualized Attrition

Others Say It. We Do It.

Our client and employee-focused approach allows us to provide customized solutions for your unique operations in an environment proven to help you exceed your operational goals.

check mark

Speed to Proficiency

We have incredible experience and exceptional cross-industry exposure, allowing our team to deliver unmatched excellence in service.

check mark

Proven Results

The ability to visualize and fuse business processes with data analysis produces proven, quantifiable solutions that produce significant and rapid results.

check mark

Client-Focused Approach

Our approach is individual client-focused, so we view every engagement through the client’s lens. We don’t just provide the best practices; we provide the best practices for YOU.

99%

Customer Satisifaction

Quality Assurance

99%

Service Level

91%

Employee Satisifaction

Annualized New Hire Training Savings vs Other Vendor

Annualized Attrition

OUR 4 PHASE METHODOLOGY

Our Proven Client and Employee-Focused Approach for a Revolutionized Human Experience

one

Dive

Our client onboarding program, ensures alignment on goals and customization of our operating model to ensure prioritization of your distinctive qualities and vision. We begin with a complete review of both your current and desired states and determine the optimal path to drive your success while meeting the needs of all involved entities.

two

Aqua

Our employee recruitment program, optimizes the hiring profile and guides the talent acquisition process to ensure the selection of the right team members to drive success.

three

Splash

Our employee onboarding program, ensures newly hired employees feel welcomed and receive comprehensive training. Our initiatives produce rapid speed to competency and make certain that each new hire is equipped for success.

four

Swim

Our continuous improvement program, methodology focuses on a series of critical coaching practices to create a holistic approach. Our exceptional coaching program continues through the entire employee journey to cultivate improved employee retention, success, and performance.

OUR 4 PHASE METHODOLOGY

Our Proven Client and Employee-Focused Approach for a Revolutionized Human Experience

one

Dive

Our client onboarding program, ensures alignment on goals and customization of our operating model to ensure prioritization of your distinctive qualities and vision. We begin with a complete review of both your current and desired states and determine the optimal path to drive your success while meeting the needs of all involved entities.

two

Aqua

Our employee recruitment program, optimizes the hiring profile and guides the talent acquisition process to ensure the selection of the right team members to drive success.

three

Splash

Our employee onboarding program, ensures newly hired employees feel welcomed and receive comprehensive training. Our initiatives produce rapid speed to competency and make certain that each new hire is equipped for success.

four

Swim

Our continuous improvement program, methodology focuses on a series of critical coaching practices to create a holistic approach. Our exceptional coaching program continues through the entire employee journey to cultivate improved employee retention, success, and performance.

Our ability to delight our employees is what makes us different.

We distinguish ourselves by leveraging our expert knowledge of the science of operations to deliver consistent execution. But our extensive experience in the consulting world has taught us that the optimal contact center environment requires one additional ingredient: the prioritization of your people. By prioritizing employee experience, engagement, and satisfaction, we have created an environment that promises a supportive culture, satisfaction initiatives, outstanding benefits, growth, and community.

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The distinct Insite culture is a significant part of what makes our team members proud to be a part of the Insite family.

The application and practice of our company values to daily life as an Insiter has established a culture of integrity, support, pride, collaboration, ambition, and fun. It is also an enticing draw for recruitment candidates who are seeking employment with a company that visibly values its employees and prioritizes team morale.

WE ARE INVESTED IN SUPPORTING

Your Vision, Your People, And Your Future

We have spent over 16 years improving contact center operations and optimizing business performance for industry-leading clients around the world. Our consultants transform this extensive knowledge into action toward improvement. We are invested in supporting your vision, your people, and your future. We offer industry-expert consulting services to develop, implement, and train your team in innovations such as:

technology

Tech Enablement

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Thought Leadership

Benchmark

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CX Consulting & Best Practices

What our Employees are Saying

To get that positivity and kindness when you come to work, just makes everything better. You know, the amount of gratitude and positivity that’s instilled here, because people have been beat down for so long out there in the world. Beat down from COVID, beat down from their own lives, whatever backgrounds we’re coming from. Being here helps me manage my life better.

DEBBIE, Insiter in Fort Myers, FL

It’s a different family vibe experience. You matter and you’re not just somebody to answer phones. I have positive interactions with literally everybody. We have an operations manager that actually hangs out, spends time with you and getting to know you.

ELMER, Insiter in Fort Myers, FL

I am just amazed by the atmosphere. Like when our Director comes in and says, “You’re valuable,” it’s such the opposite of when you work somewhere else and just have someone tell you all the things you’ve ever done wrong. First of all, to thank us for even just coming in… he’ll say “Thank you for being here today,” and I’m like, “Shoot, thank you for hiring me.

ADRIAN, Insiter in Fort Myers, FL

I see a lot of diversity and people matter here. I see recognition daily. Over here is more of a family vibe where other places are like you work there, but you don’t really matter. Here, as long as you’re communicating with your supervisors and you let them in and let them know what’s going on in your life, they find ways to assist you with it and make you feel like they got you.

DORIS, Insiter in Fort Myers, FL

IMPROVE OPERATIONAL PERFORMANCE & REVOLUTIONIZE THE HUMAN EXPERIENCE

Revolutionize Your Contact Center BPO Experience with Insite Engagement Centers

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