OUR EXPERTISE
Your operations are unique. Your call center training should be too.
Insite provides call center training programs and certifications for contact centers and back-office operations that want to augment or fully outsource employee training resources. Our contact center training programs are designed and facilitated by industry experts and are fully customizable to your operational needs. With 30+ custom call center training curriculum modules and a data-backed evaluation to validate success, we guarantee significant customer experience and business performance improvement to achieve greater ROI.
Our contact center training programs cover various topics, including contact center and customer experience management best practices, data analytics and Lean Six Sigma. Click here to browse our contact center training course catalog.
OUR EXPERTISE
Your operations are unique. Your call center training should be too.
Insite provides call center training programs and certifications for contact centers and back-office operations that want to augment or fully outsource employee training resources. Our contact center training programs are designed and facilitated by industry experts and are fully customizable to your operational needs. With 30+ custom call center training curriculum modules and a data-backed evaluation to validate success, we guarantee significant customer experience and business performance improvement to achieve greater ROI.
Our contact center training programs cover various topics, including contact center and customer experience management best practices, data analytics and Lean Six Sigma. Click here to browse our contact center training course catalog.
OUR EXPERTISE
Your operations are unique. Your call center training should be too.
Insite provides call center training programs and certifications for contact centers and back-office operations that want to augment or fully outsource employee training resources. Our contact center training programs are designed and facilitated by industry experts and are fully customizable to your operational needs. With 30+ custom call center training curriculum modules and a data-backed evaluation to validate success, we guarantee significant customer experience and business performance improvement to achieve greater ROI.
Our contact center training programs cover various topics, including contact center and customer experience management best practices, data analytics and Lean Six Sigma. Click here to browse our contact center training course catalog.
OUR APPROACH
Custom call center training programs for peak performance organization-wide.
Our experiential delivery methodology for contact center training prioritizes quality content, accountability, delivery, and tools to effectively train all adult learners. We guarantee high-impact results through a proven cycle of education, practice, and retention measurement.
30+ Customized Call Center Training Programs
Extensive library of contact center training programs designed to address improvement opportunities across management levels and departments. Our call center training programs are fully customized to meet your company’s unique operational needs, culture, platforms, and business goals.
Proven Progress Prior to Achieving Call Center Certification
Because our contact center training programs include frequent checkpoints where trainees must exhibit their growth before proceeding to the next lesson, we can guarantee employee improvement before achieving their call center certification.
Diverse Methods of Training Delivery & Engagement
The efficiency of your contact center training programs relies on expert delivery, engagement, and tools that set your team up for ongoing success. We offer in-person and virtual call center training programs, providing an engaging environment that incorporates role-playing, gamification, simulations, open discussion, side-by-side learning, computer-based training, and more.
Call Center Training Retention & Optimization Tools
Tools to optimize long-term training retention and utilization, monitor and score facilitation efficiency, and identify training gaps for resolution before contact center performance is affected.
Train-the-Trainer (Optional Add-On)
When you choose our optional Train-the-Trainer add-on, our industry experts develop your trainers into exceptional facilitators with certification to reproduce our best-in-class contact center training programs in-house. Through hands-on coaching and live functional practice sessions, Train-the-Trainer enables your facilitators to ensure translation of education from the classroom to practice.
OUR APPROACH
Custom call center training programs for peak performance organization-wide.
Our experiential delivery methodology for contact center training prioritizes quality content, accountability, delivery, and tools to effectively train all adult learners. We guarantee high-impact results through a proven cycle of education, practice, and retention measurement.
30+ Customized Call Center Training Programs
Extensive library of contact center training programs designed to address improvement opportunities across management levels and departments. Our call center training programs are fully customized to meet your company’s unique operational needs, culture, platforms, and business goals.
Proven Progress Prior to Achieving Call Center Certification
Because our contact center training programs include frequent checkpoints where trainees must exhibit their growth before proceeding to the next lesson, we can guarantee employee improvement before achieving their call center certification.
Diverse Methods of Training Delivery & Engagement
The efficiency of your contact center training programs relies on expert delivery, engagement, and tools that set your team up for ongoing success. We offer in-person and virtual call center training programs, providing an engaging environment that incorporates role-playing, gamification, simulations, open discussion, side-by-side learning, computer-based training, and more.
Call Center Training Retention & Optimization Tools
Tools to optimize long-term training retention and utilization, monitor and score facilitation efficiency, and identify training gaps for resolution before contact center performance is affected.
Train-the-Trainer (Optional Add-On)
When you choose our optional Train-the-Trainer add-on, our industry experts develop your trainers into exceptional facilitators with certification to reproduce our best-in-class contact center training programs in-house. Through hands-on coaching and live functional practice sessions, Train-the-Trainer enables your facilitators to ensure translation of education from the classroom to practice.
Expertly Curated Call Center Training Programs for Breakthrough Performance
Customized Call Center Training Courses & Development Programs
Customer Service, Quality & Sales Training
Upskill employees and agents enterprise-wide to optimize the contact center customer journey, deliver the highest caliber of customer service, boost sales, and develop an exceptional quality program to become the benchmark of excellence in your industry.
Coaching & Leadership Development Training
Empower your leaders and trainers with the skills required to coach employees for continuous improvement, develop high performers and industry experts, and drive breakthrough call center performance across your organization.
Operations & Process Optimization Training
Develop the strategic business management programs and processes needed to optimize call center operations for efficiency, engagement, and scalability.
Workforce Management Training
Turn your call center WFM programs and tools into a highly effective and intuitive contact center forecasting, capacity planning, scheduling, and intraday management model that enables productivity, efficiency, and cost savings.
Knowledge Management & Information Technology Training
Design, implement, and optimize your information and knowledge base technologies and processes into key drivers of exceptional customer engagement and employee performance.
Change Management Training
With Insite’s Change Management Training courses, you’ll master the art of planning, communicating, implementing, and scaling change within your contact center environment.
Contact Center Sigma & Human Operations Training
Drive unprecedented efficiency to exceed performance goals with our proprietary Human Operations Contact Center Training (CCHOPS) curriculums. These call center training programs focus on high-impact strategies for improvement by applying Lean, Six, and Human Sigma principles and other proven methodologies to the unique world of contact centers.
Reporting & Analytics Training
Learn how to capture the correct data, visualize impact, and conduct analyses to identify the root cause of operational challenges. With our Reporting & Analytics Training Programs, you’ll discover how to turn data into actionable solutions for greater contact center performance and revenue and build a roadmap for continuous improvement.
Vendor Management Training
With our Vendor Management Training courses, you’ll discover how to establish and manage efficient call center vendor relationships and contracts that support your organizational initiatives and promote business acceleration.
Expertly Curated Call Center Training Programs for Breakthrough Performance
Reduction in Call Center Training Time
Insite helped a client reduce call center training time from 4 weeks to 2 weeks.
Increase in Contact Center Call Volume Handled
Contact center training improved efficiencies and drove greater call handling capacity while improving CSAT.
Increase in Call Center Quality Assurance (QA)
QA training course improved QA performance in only 30 days.
The secret to effective call center training programs and maximum impact organization-wide.
Our immersive and hands-on approach to contact center training consistently delivers significant value, driving unprecedented efficiency, productivity, cost savings, and customer satisfaction. With solutions designed for all contact center training audiences, including call center agents, supervisors, managers, directors, trainers, and workforce and quality personnel, our call center training course catalog offers a wide variety of content to meet every unique operational need. Learn more about the impact of our call center training programs and how getting certified with Insite enables you to achieve peak performance organization-wide.
The secret to effective call center training programs and maximum impact organization-wide.
Our immersive and hands-on approach to contact center training consistently delivers significant value, driving unprecedented efficiency, productivity, cost savings, and customer satisfaction. With solutions designed for all contact center training audiences, including call center agents, supervisors, managers, directors, trainers, and workforce and quality personnel, our call center training course catalog offers a wide variety of content to meet every unique operational need. Learn more about the impact of our call center training programs and how getting certified with Insite enables you to achieve peak performance organization-wide.