How Quality Affects CSAT in Your Call Center
Angela Casper2022-07-26T20:45:40+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center Best-in-class companies track quality ...
Success Strategies for Mergers & Acquisitions
Angela Casper2022-08-03T18:24:46+00:00Mergers & Acquisitions: Due Diligence & Post Deal Integration Evaluating a contact center for merger ...
Is your BPO Vendor right for you?
Angela Casper2022-08-03T18:16:55+00:00Are You Working With the Right BPO? Many BPO companies do a great job ...
Tips for Managing Change Successfully in the Contact Center
Angela Casper2022-07-25T19:10:11+00:00Tips for Managing Change [Successfully] in the Contact Center Effective call ...
Transform Culture Through Remote Employee Engagement
Connect Insite2022-07-26T14:06:33+00:00Transform Your Call Center Culture Through Remote Employee Engagement As companies ...
Call Center Attrition: 6 Areas Impacting Employee Satisfaction
Connect Insite2022-04-08T14:57:46+00:00Reduce Call Center Attrition: 6 Areas Impacting Employee Satisfaction VIEW FULL REPORT ...
Improve Employee Engagement in Your Contact Center
Connect Insite2022-07-26T14:03:56+00:003 WAYS TO IMPROVE EMPLOYEE ENGAGEMENT IN YOUR CONTACT CENTER Improve ...
Insite Partners with livepro
Wilson Hawthorne2022-07-26T14:05:28+00:00Insite Partners with livepro Knowledge Management Software Helps Contact Centers CAPE CORAL, FL 11/16/21- Insite Managed Solutions, a ...
Insite new HQ video
Wilson Hawthorne2022-03-28T17:38:52+00:00Tour Our New Headquarters Insite completed construction of its new, 13,000 square foot headquarters on June 21, 2021. ...
Insite Opens New Cape Coral Headquarters
Wilson Hawthorne2022-07-25T17:33:27+00:00Insite Opens New Cape Coral Headquarters Ribbon cutting event marks start of new era. CAPE CORAL, FL ...