contact-center-consultants-insite

YOUR ENABLEMENT CONSULTING FIRM

Our clients have never referred to us as their “Consulting Partner.” They refer to us as part of their team.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate call center operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success.

Our mission is to help our clients win by improving, optimizing, and innovating the call center human processes and systems required to deliver enriching experiences. We actively work side-by-side with your team to strategize implementation, execute solutions, and ensure the successful enablement of lasting results.

Our clients have never referred to us as their “Consulting Partner.” They refer to us as part of their team.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate call center operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success.

Our mission is to help our clients win by improving, optimizing, and innovating the call center human processes and systems required to deliver enriching experiences. We actively work side-by-side with your team to strategize implementation, execute solutions, and ensure the successful enablement of lasting results.

contact-center-consultants-insite

WE ARE YOUR ENABLEMENT CONSULTING FIRM

Our clients have never referred to us as their “Consulting Partner.” They refer to us as part of their team.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate call center operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success.

Our mission is to help our clients win by improving, optimizing, and innovating the call center human processes and systems required to deliver enriching experiences. We actively work side-by-side with your team to strategize implementation, execute solutions, and ensure the successful enablement of lasting results.

contact-center-consultants-insite

Meet Our Leadership Team

The Insite family is a network of experts from diverse backgrounds with expertise across industries, capabilities, organizational structures, and cultures. Our revolutionary approach and passion for improving contact centers and call center operations enable us to deliver unparalleled results and profitability while honoring the culture, values, and vision that define our clients’ operations.

Chris Rozum, CEO & Founder

Chris Rozum

Founder & CEO

Ashley E, Product & Marketing

Ashley Edmunds

Chief Growth Officer

Todd Copic

Chief Financial Officer

jenine-k

Jenine Kent

Head of Business Acceleration

joe

Joe Callan

Head of Delivery

charlotte-p

Charlotte Pallissard

Head of People, Culture & Community

joel-w

Joel Wadzinski

Head of Client Success

shelley-g

Shelley Galarno

Executive Support

Meet Our Leadership Team

The Insite family is a network of experts from diverse backgrounds with expertise across industries, capabilities, organizational structures, and cultures. Our revolutionary approach and passion for improving contact centers and call center operations enable us to deliver unparalleled results and profitability while honoring the culture, values, and vision that define our clients’ operations.

Chris Rozum, CEO & Founder

Chris Rozum

CEO & Founder

Ashley E, Product & Marketing

Ashley Edmunds

Chief Growth Officer

Todd Copic

Chief Financial Officer

jenine-k

Jenine Kent

Head of Business Acceleration

joe

Joe Callan

Head of Delivery

charlotte-p

Charlotte Pallissard

Head of People, Culture & Community

joel-w

Joel Wadzinski

Head of Client Success

shelley-g

Shelley Galarno

Executive Support

Taking you to the next generation of contact centers.

Consulting is only the beginning of how our capabilities support your journey toward peak performance and success. We actively work side-by-side with your team to strategize implementation, execute solutions, and ensure the successful enablement of lasting results.

By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals.

CONSISTENTLY OUTPERFORMING OUR PEERS

Impacting Contact Center Operations Across Industries and Around the Globe

Our highly skilled operations professionals have designed, implemented, and managed optimized business processes, platforms, and people services within the fields of:

  • Automotive

  • Business Services

  • Consumer Packaged Goods

  • Entertainment (Gaming and Media)

  • Insurance (Health, Medicaid/Medicare, Property & Casualty, and Specialty)

  • Government

  • Healthcare (People and Animals)

  • Financial Services

  • Technology Telecommunications

  • Non-Profit

  • Utilities

  • Private Equity

  • Trades

  • Travel & Hospitality

Taking you to the next generation of contact centers.

Consulting is only the beginning of how our capabilities support your journey toward peak performance and success. We actively work side-by-side with your team to strategize implementation, execute solutions, and ensure the successful enablement of lasting results.

By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals.

MAXIMIZING SUCCESS THROUGH IMPROVED CONTACT CENTER PERFORMANCE

Revolutionized operations. Unrivaled results. Experience the Insite difference.

MAXIMIZING SUCCESS THROUGH IMPROVED CONTACT CENTER PERFORMANCE

Revolutionized operations. Unrivaled results. Experience the Insite difference.