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Ready to get certified in Contact Center Human Operations?

Embark on a transformative journey with CCHOPS Training in 2024! Choose your ideal training dates and take the first step toward unparalleled growth and networking opportunities. Fill out the form below.

Contact Center Human Operations Certification (CCHOPS) is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.

Unlike other contact center certifications, CCHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary curriculum is built upon:

  • Lean, Six and Human Sigma

  • Business Process Management methodologies specific to Contact Center functions

  • Real Contact Center space metrics and examples for immediate application to your operation

What sets ccHOPS apart from other Contact Center Certifications

Utilization of Lean, Six AND Human Sigma

Incorporation of Business Process Management (BPM) methodologies

Proprietary process control algorithms specific to CC processes

Focus on optimizing and continuously improving business processes to achieve organizational goals

Designed specifically for application to the contact center world and translation to your specific operation

Use of contact center specific metrics and real-world examples

Hands-on practice sessions that utilize YOUR data

Rapid execution timelines with practical and actionable steps

Simulates creativity based on data and process intelligence

What’s included with your training

Formal contact center certification and plaque

Invaluable networking reception and dinner event

Catered lunch provided all three days

Exclusive access to our proprietary Excel add-in, ccStatSoft, an intuitive toolkit that expedites data analysis and visualization for identification of inefficiencies and high-impact solutions that support critical contact center metrics.

WHY SHOULD YOU ATTEND

Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a Contact Center Operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

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Rapidly improve operational efficiency and performance.

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Eliminate errors and waste for increased productivity and cost savings.

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Map and improve processes to increase profitability.

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Deliver quality products and services to boost customer satisfaction.

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Develop problem-solving and decision-making skills to turn opportunities into innovations.

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Position your business as the operational and performance benchmark of your industry.

WHY SHOULD YOU ATTEND

Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a contact center operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

check mark

Rapidly improve operational efficiency and performance.

check mark

Eliminate errors and waste for increased productivity and cost savings.

check mark

Map and improve processes to increase profitability.

check mark

Deliver quality products and services to boost customer satisfaction.

check mark

Develop problem-solving and decision-making skills to turn opportunities into innovations.

check mark

Position your business as the operational and performance benchmark of your industry.

Our Clients Who Achieved Breakthrough Performance

Meet Your Trainers

Chris Arndt

Chris Arndt

Certified ccHOPS Facilitator

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Chris Rozum, CEO & Founder

Chris Rozum

Founder & CEO

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Head of Product & Marketing

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

Meet Your Trainers

Chris Arndt

Chris Arndt

Certified ccHOPS Facilitator

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Chris Rozum, CEO & Founder

Chris Rozum

CEO & Founder

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Head of Product & Marketing

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

Training Event Highlights

What Clients Are Saying About ccHOPS Training

“The facilitator is not only tremendously knowledgeable but also quite down to earth and approachable with sharing his knowledge–he’s was a fantastic presenter. The overall workshop was very well polished and provided a sizeable boost in my knowledge on how to optimize the business of call centers. The course was great and we, as attendees, were very well taken care of. I have no suggestions for improvement as I couldn’t have asked for a more constructive experience. Thank you all!”

Evan S.

Hilton Worldwide

“Insite Managed Solutions is precisely what the business name says – insightful, management-oriented, and solution-providing. During my three days of attending ccHOPS, I was able to soak in a new perspective on subjects including the DMAIC process management model, change management, team member coaching, and reporting. I was very familiar with all of these topics; however, Chris, the facilitator, did a fantastic job linking everything together and providing an understanding that created value for my business. Chris also led other leaders and me in discussions that examined how we currently manage to improve processes and better support our people. I have attended other call-center courses, but ccHOPS offered by Insite was by far the best.”

Rene B.

Cox Automotive

“I liked that the course was hands-on and interactive. The facilitator called on various participants to share their experiences which gave us different points of view. My takeaways with the examples in the course book — will have me diving deeper in my day-to-day operations for improvement. The dashboards DEFINITELY sparked my interest, and I will be connecting with my executive leadership to learn more. Great opportunity looking forward to the next opportunity to attend!”

Floretta S.

HealthPlanOne

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.

In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.

We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.

In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.