Human Operations Contact Center Training (CCHOPS) is for Call Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.
Unlike other contact center certifications, CCHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary call center training curriculum is built upon:
What sets CCHOPS apart from other Call Center Certifications
Utilization of Lean, Six AND Human Sigma
Incorporation of Business Process Management (BPM) methodologies
Proprietary process control algorithms specific to call center processes
Focus on optimizing and continuously improving business processes to achieve organizational goals
Designed specifically for application to the contact center world and translation to your specific operation
Use of specific contact center metrics and real-world examples
Hands-on practice sessions that utilize YOUR data
Rapid execution timelines with practical and actionable steps
Simulates creativity based on data and process intelligence
What’s included with your call center training
Formal contact center certification, plaque and Credily Badge
Invaluable networking reception and dinner event
Catered lunch provided all three days
Printed workbook with 180+ pages of CCHOPS content
Hands-on practice sessions that utilize specific contact center metrics and real-world data
WHY SHOULD YOU ATTEND
Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a Contact Center Operations expert.
Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.
Our Clients Who Achieved Breakthrough Performance
Meet Your Trainers
CCHOPS Training Event Highlights
What Clients Are Saying About CCHOPS Call Center Training
“The facilitator is not only tremendously knowledgeable but also quite down to earth and approachable with sharing his knowledge–he’s was a fantastic presenter. The overall workshop was very well polished and provided a sizeable boost in my knowledge on how to optimize the business of call centers. The course was great and we, as attendees, were very well taken care of. I have no suggestions for improvement as I couldn’t have asked for a more constructive experience. Thank you all!”
Evan S.
Hilton Worldwide
“Insite Managed Solutions is precisely what the business name says – insightful, management-oriented, and solution-providing. During my three days of attending ccHOPS, I was able to soak in a new perspective on subjects including the DMAIC process management model, change management, team member coaching, and reporting. I was very familiar with all of these topics; however, Chris, the facilitator, did a fantastic job linking everything together and providing an understanding that created value for my business. Chris also led other leaders and me in discussions that examined how we currently manage to improve processes and better support our people. I have attended other call-center courses, but ccHOPS offered by Insite was by far the best.”
Rene B.
Cox Automotive
“I liked that the course was hands-on and interactive. The facilitator called on various participants to share their experiences which gave us different points of view. My takeaways with the examples in the course book — will have me diving deeper in my day-to-day operations for improvement. The dashboards DEFINITELY sparked my interest, and I will be connecting with my executive leadership to learn more. Great opportunity looking forward to the next opportunity to attend!”
Floretta S.
HealthPlanOne
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on optimizing Call Center Training.
In 2007, our CEO and founder, Chris Rozum, designed our Human Operations Contact Center training (CCHOPS) to help call centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.
We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on optimizing Call Center Training.
In 2007, our CEO and founder, Chris Rozum, designed our Human Operations Contact Center Training (CCHOPS) to help call centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.