

ACHIEVE BREAKTHROUGH PERFORMANCE WITH OUR PROVEN CONTACT CENTER TRAINING
Contact Center Human Operations Certification (ccHOPS) is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.
Unlike other contact center certifications, ccHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary curriculum is built upon:
What sets ccHOPS apart from other CC Certifications
Utilization of Lean, Six AND Human Sigma
Incorporation of Business Process Management (BPM) methodologies
Proprietary process control algorithms specific to CC processes
Focus on optimizing and continuously improving business processes to achieve organizational goals
Designed specifically for application to the contact center world and translation to your specific operation
Use of contact center specific metrics and real-world examples
Hands-on practice sessions that utilize YOUR data
Rapid execution timelines with practical and actionable steps
Simulates creativity based on data and process intelligence
What’s included with your training
Formal certification and plaque
Lunch provided all three days
Networking dinner event on June 14
Exclusive access to our proprietary Excel add-in, ccStatSoft, an intuitive toolkit that expedites data analysis and visualization for identification of inefficiencies and high-impact solutions that support critical contact center metrics.
WHY SHOULD YOU ATTEND
Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a CC Operations expert.
Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.
Our Clients Who Achieved Breakthrough Performance
Meet Your Trainers
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.
We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.