Expertly curated call center training courses proven to ensure successful and sustainable translation of skills from the classroom to real-life practice. Organizations leverage our fully customizable contact center training courses to establish a baseline of operational excellence and achieve unprecedented employee performance across a spectrum of roles, from contact center agent to C-suite executive leaders.

Workforce management and WFM strategy have always been at the forefront of Insite’s WFM Consulting Services. Our call center workforce programs significantly improve productivity, efficiency, and cost-savings while delivering an exceptional customer experience. We offer workforce management services and consulting expertise to support call center WFM forecasting, scheduling, capacity planning, and intra-day management to meet your unique WFM operational needs.

Uncover opportunities within your contact center process with this one-of-a-kind visual tool that merges customer experience journey mapping and employee experience into one view while calling out optimization opportunities.

Insite embeds your team and works alongside you to discover the root causes of your successes and challenges. We recommend and help you implement process improvements that elevate your call center to a world-class level.

Insite’s contact center consultants perform due diligence on BPOs to provide informed decisions on call center vendor selection and vendor management. We also help with contracts and ongoing monitoring to ensure the company you hire provides the level of service you expect.

Effortlessly manage the entire lifecycle of knowledge with our intuitive and advanced UI. Improve your First Call Resolution, Average Handling Time. Decrease transfers and time spent on hold. Watch your customer satisfaction rocket.