CONTACT CENTER CONSULTING & MANAGEMENT

Vendor Selection, Onboarding & Management

Establish Vendor Operations to Drive Efficiencies and Long-Lasting Relationships

vendor sourcing and management services
vendor-selection-call-center-services

OUR EXPERTISE

Build an operational infrastructure and BPO provider network that drives efficiency and excellence.

Are you wasting valuable in-house talent and resources on easily outsourced activities? Do you need expert guidance to navigate selecting or onboarding a new vendor? Is your current BPO provider missing the mark? How can you reconcile the explosive cost of doing business with the continuous expansion of buyer expectations?

We understand the challenges of entrusting a third-party contact center BPO provider to care for your customers and represent your brand. Our vendor sourcing, selection, onboarding, and performance optimization services enable effortless, effective, and long-lasting vendor relationships.

OUR EXPERTISE

Build an operational infrastructure and BPO provider network that drives efficiency and excellence.

Are you wasting valuable in-house talent and resources on easily outsourced activities? Do you need expert guidance to navigate selecting or onboarding a new vendor? Is your current BPO provider missing the mark? How can you reconcile the explosive cost of doing business with the continuous expansion of buyer expectations?

We understand the challenges of entrusting a third-party contact center BPO provider to care for your customers and represent your brand. Our vendor sourcing, selection, onboarding, and performance optimization services enable effortless, effective, and long-lasting vendor relationships.

vendor-selection-call-center-services

OUR EXPERTISE

Build an operational infrastructure and BPO provider network that drives efficiency and excellence.

Are you wasting valuable in-house talent and resources on easily outsourced activities? Do you need expert guidance to navigate selecting or onboarding a new vendor? Is your current BPO provider missing the mark? How can you reconcile the explosive cost of doing business with the continuous expansion of buyer expectations?

We understand the challenges of entrusting a third-party contact center BPO provider to care for your customers and represent your brand. Our vendor sourcing, selection, onboarding, and performance optimization services enable effortless, effective, and long-lasting vendor relationships.

OUR APPROACH

We understand the criticality of choosing a BPO provider with the capacity to optimize your processes, drive customer satisfaction, and boost financial metrics.

Cultivate a network of providers to meet your needs and deliver the highest level of service for operational activities, including:

  • Workforce Management

  • Recruitment and Staffing

  • Contact Center Operations

  • Knowledge Management and Learning Management Systems

  • Technology and Logistics Software

  • Compliance and Governance 

call-center-vendor-management

OUR APPROACH

We understand the criticality of choosing a BPO provider with the capacity to optimize your processes, drive customer satisfaction, and boost financial metrics.

Cultivate a network of providers to meet your needs and deliver the highest level of service for operational activities, including:

  • Workforce Management

  • Recruitment and Staffing

  • Contact Center Operations

  • Knowledge Management and Learning Management Systems

  • Technology and Logistics Software

  • Compliance and Governance 

call-center-vendor-management

OUR APPROACH

We understand the criticality of choosing a BPO provider with the capacity to optimize your processes, drive customer satisfaction, and boost financial metrics.

Cultivate a network of providers to meet your needs and deliver the highest level of service for operational activities, including:

  • Workforce Management

  • Recruitment and Staffing

  • Contact Center Operations

  • Knowledge Management and Learning Management Systems

  • Technology and Logistics Software

  • Compliance and Governance 

call-center-vendor-management

OUR VALUE

Identify and engage with vendors that are the best fit for your contact center operation.

By leveraging our cross-industry BPO experience, best practices, and expert knowledge of both traditional and trailblazing vendors, we help you exceed your goals. Our experts know what matters to you, but more importantly, we know how to deliver on what matters to you:

Employee Retention and Engagement

Implement Seamless Change Management

icon-insurance-shield-minimize-risk

Minimize Risk (Compliance, Supply Chain Disruptions, Etc.)

icon-smiley-face

Improve Customer Satisfaction

icon-handshake

Cultivate Stronger BPO Provider Relationships

icon-person-negotiating-money

Negotiate Better Service Rates

icon-star-rating

Engage with Vendors that Align with your Brand and Values

icon-increase-conversions

Ensure High Performance and Metric Achievements

alignment of business initiatives

Streamline Processes and Improve Efficiency

OUR VALUE

Identify and engage with vendors that best fit your contact center operation.

By leveraging our cross-industry BPO experience, best practices, and expert knowledge of both traditional and trailblazing vendors, we help you exceed your goals. Our experts know what matters to you, but more importantly, we know how to deliver on what matters to you:

Employee Retention and Engagement

Implement Seamless Change Management

icon-insurance-shield-minimize-risk

Minimize Risk (Compliance, Supply Chain Disruptions, Etc.)

icon-smiley-face

Improve Customer Satisfaction

icon-handshake

Cultivate Stronger BPO Provider Relationships

icon-person-negotiating-money

Negotiate Better Service Rates

icon-star-rating

Engage with Vendors that Align with your Brand and Values

icon-increase-conversions

Ensure High Performance and Metric Achievements

alignment of business initiatives

Streamline Processes and Improve Efficiency

OUR SOLUTIONS

Enable vendor relationships and operations that consistently deliver efficiency and excellence.

Our proven best practices and expert knowledge of the BPO landscape can help you source, select, onboard, and manage the performance of a single vendor or intricate network of third-party service providers.

Vendor Selection

Work with our vendor selection experts to capture the most advantageous partnerships that meet your cultural and operational requirements. Optimize your BPO vendor selection process with resources such as:

  • Customized requests for proposal (RFP), request for quotation, business requirement documents (BRD), vendor scorecards, etc.

  • Global benchmark performance analysis

  • RFP process management and contract negotiation

  • Compliance and risk assessment

Vendor Onboarding

Save significant time and effort by utilizing our team to manage the extensive list of vendor onboarding tasks and realize a seamless integration of vendor operations. Trust Insite to direct:

  • Efficient change management

  • Compliance and risk assessment

  • Licensure, insurance, and billing stand-up

  • Procedure policy, and expectation alignment 

Vendor Performance Management & Optimization

Utilize our consulting, training, performance data analysis, thought leadership, and process guidance services to maximize your BPO’s delivery on contracted services and metrics. Empower exceptional vendor performance by:

  • Develop a prioritized matrix of actionable improvements for in-house and vendor processes

  • Training your in-house vendor management team in supplier governance and best practices

  • Utilizing Insite as your BPO manager

  • Benchmarking and tracking capability and performance progress

  • Adopting advanced vendor performance management software and technologies

  • Establishing communication, data analysis, and visibility expectations and cadences

OUR SOLUTIONS

Enable vendor relationships and operations that consistently deliver efficiency and excellence.

Our proven best practices and expert knowledge of the BPO landscape can help you source, select, onboard, and manage the performance of a single vendor or intricate network of third-party service providers.

Vendor Selection

Work with our vendor selection experts to capture the most advantageous partnerships that meet your cultural and operational requirements. Optimize your BPO vendor selection process with resources such as:

  • Customized requests for proposal (RFP), request for quotation, business requirement documents (BRD), vendor scorecards, etc.

  • Global benchmark performance analysis

  • RFP process management and contract negotiation

  • Compliance and risk assessment

Vendor Onboarding

Save significant time and effort by utilizing our team to manage the extensive list of vendor onboarding tasks and realize a seamless integration of vendor operations. Trust Insite to direct:

  • Efficient change management

  • Compliance and risk assessment

  • Licensure, insurance, and billing stand-up

  • Procedure policy, and expectation alignment 

Vendor Performance Management & Optimization

Utilize our consulting, training, performance data analysis, thought leadership, and process guidance services to maximize your BPO’s delivery on contracted services and metrics. Empower exceptional vendor performance by:

  • Develop a prioritized matrix of actionable improvements for in-house and vendor processes

  • Training your in-house vendor management team in supplier governance and best practices

  • Utilizing Insite as your BPO manager

  • Benchmarking and tracking capability and performance progress

  • Adopting advanced vendor performance management software and technologies

  • Establishing communication, data analysis, and visibility expectations and cadences

We partnered with Insite to create a vendor strategy, build long and short-term forecast models, migrate to a CCaaS vendor, and reclaim ownership of our customer data. Our team is excited about the data they now have access to.

DELTA FAUCET COMPANY

TURN CONTACT CENTER OUTSOURCING INTO OUTPERFORMING

Who says the perfect BPO partner doesn’t exist? Let’s find yours today.