This is the ringleader of your KMS operations. Your Knowledge Manager (KM) will set the standard for how information is authored and published in your KMS. They will drive the development of how you organize and govern your information and will be responsible for handling adding and removing users, setting access permissions, system restructuring, and more. Your KM will have these main focuses:
Managing information taxonomy
Setting up information libraries, establishing an organizational structure and determining processes for information tags, categories, hierarchies, etc.
Information web context mapping
Mapping and linking articles so that critical and relative information is linked to encourage faster navigation.
Governance and content auditing
To ensure accuracy and continuity of accurate knowledge, your KM should lead the way in developing, training, and overseeing your governance team.
This includes running reports, speaking with end-users to determine system efficiency, and overseeing the next steps for improvements, if needed. The KM will be responsible for ensuring content meets the standards of consistency, digestibility, comprehensibility, etc. These standards should also include a clearly defined framework for appropriate product and service verbiage, proper authoring of new content, etc.