A Contact Center AI Approach that Optimizes the Customer Journey
Angela Casper2023-09-22T18:30:16+00:00Leverage an Intentional Approach to Contact Center ...
Have You Found the Right Contact Center AI Technology Provider?
Connect Insite2023-09-08T13:57:30+00:00Finding an AI Technology Provider that's Right ...
7 Ways to Improve Contact Center Accessibility for Seniors
Connect Insite2023-08-25T19:07:02+00:00World Senior Citizens’ Day: 7 Ways to ...
The Power of Empathy Training for Contact Center Agents
Connect Insite2023-09-15T13:03:09+00:00The Power of Empathy Training for Contact ...
7 KPIs Impacted by Call Center Training Gaps
Connect Insite2023-08-17T16:50:19+00:00How Call Center Training Gaps are Impacting ...
Call Center Management Training Reduces AHT
Connect Insite2023-09-22T15:01:12+00:00See how Insite's call center leadership training program helped this not-for-profit healthcare organization ...
Business Process Automations for Back-Office Operations Saves Over $1M
Connect Insite2023-08-17T17:25:47+00:00Insite helped enable business process automation (bpa) tool for workflows and critical resources ...
Call Flow Activity Tool Increases Call Center Productivity
Connect Insite2023-08-17T17:26:01+00:00Insite’s Time and Motion Evaluation for Service Volume Reduction generates a $64,000 cost savings ...
12 Best Knowledge Base Platforms Compared and Rated
Angela Casper2023-07-12T17:44:56+00:00Choosing the Right KMS: 12 Best Knowledge ...
Conducting a Call Center Knowledge Management Assessment
Angela Casper2023-08-18T03:24:54+00:00Key Considerations for Conducting a Call Center ...