The 4 Vital Ingredients
There are four vital ingredients to guaranteeing the full and ongoing benefits from your Knowledge Management Software:
1. Establish the optimal Knowledge Management team.
Building a knowledge management system requires collaboration between various departments and experts. It can’t be done in a vacuum, and it requires constant attention to maintain accuracy and efficiency over time. Develop the optimal KMS team build using our framework for a team structure that can achieve maximum ROI on your KMS investment.
2. Define and formalize your knowledge guidelines.
Your knowledge management platform is a living, ever-evolving entity. It needs to be subject to verification, review cycles, and developments within your organization. Therefore, your guidelines are policies and procedures that provide a strong framework for the use of your knowledge-based system and how to incorporate new knowledge and changes to existing knowledge.
3. Provide continued and explicit support for the correct usage of the knowledge management system.
Begin building the buy-in and support for your knowledge database utilization early and often in training. Once training is complete, continue to reinforce the behavior by encouraging users to check the information sharing platform for answers to any questions they may ask that can be answered by the system. Remind your supervisors to direct their employees to the KMS with consistency instead of providing the answer themselves.
4. Remain alert for old behaviors and inspect what you expect.
Solicit feedback from your end users and key stakeholders to ensure the knowledge content is up to date and is an easily consumable format. Also, create reports and a dashboard to track utilization in your organization, department, team, and individual users.