Optimize Call Center Scheduling: 7 Proven Strategies
Connect Insite2023-10-16T18:28:32+00:00Optimize Call Center Scheduling: 7 Proven Strategies ...
A Contact Center AI Approach that Optimizes the Customer Journey
Connect Insite2023-10-16T17:33:57+00:00Leverage an Intentional Approach to Contact Center ...
Have You Found the Right Contact Center AI Technology Provider?
Connect Insite2023-09-08T13:57:30+00:00Finding an AI Technology Provider that's Right ...
7 KPIs Impacted by Call Center Training Gaps
Connect Insite2023-08-17T16:50:19+00:00How Call Center Training Gaps are Impacting ...
Call Center Management Training Reduces AHT
Connect Insite2023-10-09T18:34:35+00:00See how Insite's call center leadership training program helped this not-for-profit healthcare organization ...
Business Process Automations for Back-Office Operations Saves Over $1M
Connect Insite2023-08-17T17:25:47+00:00Insite helped enable business process automation (bpa) tool for workflows and critical resources ...
Call Flow Activity Tool Increases Call Center Productivity
Connect Insite2023-08-17T17:26:01+00:00Insite’s Time and Motion Evaluation for Service Volume Reduction generates a $64,000 cost savings ...
WFM Services & Forecasting Reduce Repeat Calls
Connect Insite2023-08-17T16:51:21+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Connect Insite2023-08-17T16:51:13+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Reducing AHT Through Call Center Training
Connect Insite2023-08-17T16:50:46+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...