Call Center Management Training Reduces AHT
Connect Insite2024-02-08T19:18:21+00:00See how Insite's leadership call center training program helped this not-for-profit healthcare organization ...
Business Process Automations for Back-Office Operations Saves Over $1M
Connect Insite2024-02-08T19:19:23+00:00Insite helped enable business process automation (bpa) tool for workflows and critical resources ...
Call Flow Activity Tool Increases Call Center Productivity
Connect Insite2024-09-16T15:57:22+00:00Insite’s Time and Motion Evaluation for Service Volume Reduction generates a $64,000 cost savings ...
Contact Center Transformation Saved Over $600K
Connect Insite2024-05-22T16:53:14+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Connect Insite2024-02-08T19:20:10+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Connect Insite2024-02-08T19:20:26+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Speed to Competency Reduced by 1 Week
Connect Insite2024-02-08T19:20:46+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Connect Insite2024-02-08T19:21:18+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...