An IVR Flow for the Optimal Customer Experience
Angela Casper2024-02-08T19:14:07+00:00An IVR Flow for the Optimal Customer ...
The Iceberg of Employee Attrition: The 85% You’re Not Seeing
Angela Casper2023-05-25T14:27:28+00:00The Iceberg of Employee Attrition: The 85% ...
Tips for an Impactful Employee Appreciation Day
Angela Casper2023-02-13T15:25:58+00:00How to Prepare for Employee Appreciation Day ...
Contact Center Transformation Saved Over $600K
Connect Insite2024-05-22T16:53:14+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Connect Insite2024-02-08T19:20:10+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Connect Insite2024-02-08T19:20:26+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Power of Precise Workforce Management
Connect Insite2023-09-27T18:17:16+00:00The Power of Precise Workforce Management As experts in ...
Speed to Competency Reduced by 1 Week
Connect Insite2024-02-08T19:20:46+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Connect Insite2024-02-08T19:21:18+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...
How Quality Affects CSAT in Your Call Center
Connect Insite2023-08-21T17:09:22+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center ...