ANALYTICS TRAINING FOR CONTACT CENTERS & BACK-OFFICE OPERATIONS
Thanks for your interest in our ccSigma Training & Certification Program. We look forward to supporting the growth and success of your organization.
What You Will Learn With ccSigma™ Training
What You Will Learn With ccSigma™ Training
What Recent Participants Are Saying
I was skeptical about attending this class – I could not have been more mistaken. From well-developed materials to exceptional teaching, this training seminar put words, terms, and best practices to the process I had tried to use every day. I recommend this to any contact center employees looking to open their understanding of their performance. Go – you won’t regret it.
Insite has a product offering for Contact Centers that I have not seen offered by any other company. Their training provided me with a greater understanding of how to analyze my call center data so that I can identify and pinpoint areas of performance that are impacting Customer Satisfaction, Service, and Cost. This was like a statistics course tailored for Contact Center data and Contact Center Managers and Executives. I wish that I had learned this information a long time ago.
Using real-world examples allowed me to understand the content better when reflecting on my role as a supervisor and how I can apply these tools to interpret and tell a story about my teams/ departments performance.
The knowledge Insite had of our business was impressive. The pace of the engagement was good. The entire Insite team was very resourceful and open to questions. The various expertise within the Insite team is very appreciated.
An amazing course that will have an impact on the bottom line immediately. The content is delivered in a way that is easy to understand and applicable to the contact center environment. It has been years since I have taken the course, and I utilize the analytical skills and knowledge from this course on an almost daily basis.
I recommend this program for those with managerial responsibility for a contact center and those being developed for that purpose. The class is unique in its approach as it introduces a new tool while using familiar data from the contact center. The class models an adult learning style, encouraging healthy discussion to extend the learning based on experience. Our managers returned and immediately applied their learnings.
The combination of the knowledge of the trainer with the examples and materials in the class gave me a better understanding of the concept and how to implement it in my day-to-day tasks.