Insite’s Consulting Solutions
Insite offers a wide range of Consulting Solutions tailored to fit the needs of your Contact Center or Back Office Operation. Every engagement begins with the Discovery process, where we use 15+ years of benchmark data to see how you compare. Next, the Execution phase provides the tools to implement your success and accelerate your momentum to achievement. How can you improve? Get Insite and find out.
Improving your operations with Insite pays for itself – guaranteed.
Insite provides a Risk-Free Approach* to engaging with us, by guaranteeing either increased revenue and/or reduced operational cost equal to or greater than our fee. If not, you get a full refund. The complete confidence we have in our approach, in combination with our takeaways and rapid results, allows us to offer this money-back guarantee. Since our inception in 2007, we have never failed to self-fund all engagements. It’s one reason we are The Human Operations Experts®.
*The Risk-Free Approach applies to consulting engagements where increased revenue and/or operational cost reductions are identified in the contract, some services excluded.
Build & Transfer
Is it time for your own internal contact center? Insite can work with you to build one from scratch. Our decades-long journey building and improving contact centers for countless companies in numerous industries, means you will be leveraging our wealth of knowledge, benchmarks, and best practices. Once your new contact center is running smoothly and to our optimum standards, we transfer it to you. We can even continue to partner with you to provide on-going training and evaluation. Need a best-in-class contact center? Get Insite.
Capability Model & Benchmarking
Are you looking for an independent view of your operations? Want to know how you stack up against other centers or how capable you are in a particular area? We can assess your level of capability and provide best practices to improve your rankings. Tap into the vast Insite database covering hundreds of operations worldwide. Leverage our analytical expertise. You’ll have the information and the tools you need to take your operation to the next level.
Acquisition Diligence
If you’re considering acquiring another company, put Insite’s breadth of multi-industry and multi-market knowledge to work for you. We’ll not only vet the target company inside and out, we’ll also vet the market space using hard data and metrics analysis. After an extensive discovery and analysis phase, Insite delivers a complete report brimming with financial realities, workforce performance measurements, technology assessments, and efficiency and quality details – all the specifics and information you need to make the most educated acquisition decisions possible.
Vendor Selection
The decision to outsource your contact center creates many questions. Which one is right for you? What should the contract contain? How do you clearly communicate your expectations? Are performance data collected and analyzed? Who owns the data and has access to it? The list of issues and topics you need to consider goes on and on. Insite can partner with you to cover them all. Our 15-year history selecting, evaluating, and managing vendors makes us the perfect starting point to help choose the right vendor, help you negotiate the deal, troubleshoot any problems, and measuring results to make sure your vendor is doing what you need, the way you need it done. Give us a call to ask how to get started.
Performance Improvement
Insite can transform your contact center into a smooth running, best-in-class operation. We’ve been testing, analyzing, and improving the contact center space since 2007 – hundreds of operations, numerous big-name companies, multiple industry sectors. We’ve amassed an extensive volume of the metrics and benchmarks you need, to implement the best data-driven decisions and best practices. Put us to work for you. We’ll help by measuring performance, analyzing our findings, and delivering a detailed improvement plan. We also stick around to help implement that plan with training for supervisors and managers, process enhancement, staff augmentation, dashboard creation, and technology and software – all the tools you need to raise efficiencies and quality, and lower attrition. Want a world-class contact center? Get Insite.