Reserve Your Spot to Connect With Our CEO One-on-One

Bill Smith, founder of Shipt, now owned by the eighth-largest retailer in the United States, lacked the abilities necessary for analysis and improvement, so the contact center leadership partnered with Insite. We created customized omni-experience dashboards and introduced new training processes, quality measures, KM, coaching, and reporting processes. After transitioning our client to these tools, we helped source leaders for permanent roles within the contact center. The increased efficiency, standardization, and ability to make data-driven decisions yielded impressive results.