JOURNEY MAPPING
Uncover Hidden Opportunities. Transform Your Business.
Pinpoint friction points in your business processes to unlock
sustainable growth.
Process & Journey Mapping Assessments
Your employee and customer experiences are shaped by every process, policy, and interaction. But inefficiencies hide in plain sight. Our Insite MegaMap® and MiniMap® assessments provide a clear, visual blueprint of your business, offering a human-centered approach to uncover what’s working, what’s not, and where to focus for maximum impact. We help you pinpoint exactly where these pain
points are costing your business:
- Bottlenecks and resource waste hurt efficiency and profitability
- Customers feel friction when processes don’t align with their needs
- Growth stalls when operations aren’t built to scale
- Leaders can’t make informed decisions without a clear picture of current-state processe
Features
- Guaranteed 3x ROI
- Actionable Recommendations
- Data-Driven Blueprint
- Identify Root-Cause Inefficiencies
- Optimize CX & EX
See the Full Picture with MegaMap®
The MegaMap® is a comprehensive, end-to-end assessment that visualizes your entire customer and employee journey. We analyze your core functional areas to deliver a detailed, strategic roadmap with 60 to 80 actionable recommendations. This is the blueprint for a large-scale business transformation, designed to deliver a 3x return on your investment.
Key Benefits:
- Full-Scale Visual of Operations
- Comprehensive, Data-Driven Insights
- Strategic Roadmap for All Departments
- Identifies Synergistic Opportunities
- Guarantees Scalable Solutions
Focus Where It Counts with MiniMap®
The MiniMap® is a targeted assessment that zeroes in on a specific process, department, or customer channel. Ideal for addressing a critical, high-priority challenge, the MiniMap® uses deep data analytics to provide focused insights and targeted recommendations. It’s the perfect solution for quickly resolving inefficiencies and achieving a rapid 3x ROI in a single area.
Key Benefits:
- Targeted Problem Resolution
- Quick Turnaround & Implementation
- Focused Recommendations for a Specific Area
- Elevates a Key Customer or Employee Experience
- Provides a Clear Path for Profitability
Case Study
Real Results From Insite Journey Mapping
A Multi-Million Dollar Roadmap for University Operations
A for-profit university was facing significant operational challenges and performance gaps with a new CCaaS platform. After a comprehensive assessment, Insite provided a clear, actionable roadmap to optimize their contact center performance, improve student experience, and unlock substantial ROI.
Ready to see what’s possible?
Stop guessing where inefficiencies are hiding. Our journey maps show you exactly where to focus—and how to transform.