For over 17 years, Insite has delivered 3X ROI through expert call center consulting. Discover the story behind how it all began.
In this short video, Insite’s CEO, Chris Rozum, shares his journey from corporate America to the creation of Insite in 2007. With his years of industry experience in contact center operations, Chris began to recognize the need for process improvement, effective staffing, and efficient workforce management. Call center consulting services were lacking and failed to fulfill their clients’ initiatives and business needs. A higher standard was needed. A better set of methodologies would analyze call center performance metrics and establish benchmark data to deliver breakthrough performance improvements in customer experience and all human operations environments.
Since then, Insite has transformed contact centers, call centers, and back-office operations through its transformative contact center consulting services. With decades of experience optimizing business processes and call center performance management, Insite has seen millions of dollars in efficiency improvements and increased profits for call center operations partnered with Insite.
With Insite’s focus on Human Operations®, you will see your team’s development and a 3X ROI on your investment. Do you need better contact center management, improved employee retention, advanced contact center technology, and enhanced customer satisfaction? It is waiting for you.
Contact us today to learn how we can enhance your contact center operations, enabling you to achieve a minimum 3x ROI.
