Talent Acquisition
Candidate experience is one of the most critical influences in successfully taking top talent from application to offer. With endless employment opportunities available to those
April 7, 2023
Candidate experience is one of the most critical influences in successfully taking top talent from application to offer. With endless employment opportunities available to those
Your Interactive Voice Response system (IVR) is your first and most critical opportunity to impress and support your customers from the moment they establish contact.
Employee attrition is a significant problem for businesses of all sizes, yet retention’s most influential factors often go overlooked. It’s like an iceberg: the levers
Employee Appreciation Day is the perfect opportunity to express gratitude for a job well done and promote greater workplace culture. On March 3, plan for
As experts in contact center operations, there is one question we hear every day: “How do we cultivate an outstanding customer experience and meet our
Best-in-class companies track quality assurance and customer satisfaction (CSAT). Both are fundamental building blocks of a call center. The goal is to have them closely
Evaluating a contact center for merger or acquisition? Paint a precise picture of what’s happening in the organization by collecting accurate and complete information. These
Many BPO companies do a great job meeting every customer support or outsourcing service expectation. But what if yours does not? We will share the
Effective call center operations require change management strategies. While 70% of these initiatives may fail, essential success strategies can enormously boost the odds of success.
As companies embrace hybrid and remote work environments, they face a new challenge: keeping remote employees engaged and happy. We examined benchmark data and found
Improve employee engagement by implementing these three strategies and create a competitive advantage for leaders within the contact center industry. What is Employee Engagement? Employee
Insite completed construction of its new, 13,000 square foot headquarters on June 21, 2021. We moved in a few days later. This short video provides