The Power of Empathy Training for Contact Center Agents
Connect Insite2024-03-14T16:51:42+00:00The Power of Empathy Training for Contact ...
7 KPIs Impacted by Call Center Training Gaps
Connect Insite2024-02-08T19:14:02+00:00How Call Center Training Gaps are Impacting ...
Call Center Management Training Reduces AHT
Connect Insite2025-05-15T22:43:06+00:00See how Insite's leadership call center training program helped this not-for-profit healthcare organization ...
Business Process Automations for Back-Office Operations Saves Over $1M
Connect Insite2025-05-15T22:43:23+00:00Insite helped enable business process automation (bpa) tool for workflows and critical resources ...
Call Flow Activity Tool Increases Call Center Productivity
Connect Insite2025-05-15T22:43:36+00:00Insite’s Time and Motion Evaluation for Service Volume Reduction generates a $64,000 cost savings ...
12 Best Knowledge Base Platforms Compared and Rated
Angela Casper2024-07-31T15:25:50+00:00Choosing the Right KMS: 12 Best Knowledge ...
Conducting a Call Center Knowledge Management Assessment
Angela Casper2024-05-30T16:19:28+00:00Key Considerations for Conducting a Call Center ...
Knowledge Governance: A Plan to Knowledge Management Success
Angela Casper2024-02-08T19:14:05+00:00Knowledge Governance: The Key to Knowledge Management ...
Establishing The Optimal Team for Your KMS Build
Angela Casper2024-02-08T19:14:05+00:00Establish the Optimal Team for Building Your ...
How Employee Experience Impacts Contact Center Performance
Angela Casper2024-02-08T19:14:06+00:00The Impacts of Employee Experience on Contact ...