Power of Precise Workforce Management
Connect Insite2023-09-27T18:17:16+00:00The Power of Precise Workforce Management As experts in ...
Speed to Competency Reduced by 1 Week
Connect Insite2023-08-17T16:50:56+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Connect Insite2023-08-17T16:50:46+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...
How Quality Affects CSAT in Your Call Center
Connect Insite2023-08-21T17:09:22+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center ...
Success Strategies for Mergers & Acquisitions
Connect Insite2023-08-21T17:09:39+00:00Mergers & Acquisitions: Due Diligence & Post Deal IntegrationEvaluating a contact center for merger or ...
Is your BPO Vendor right for you?
Connect Insite2023-07-21T16:52:08+00:00Are You Working With the Right BPO? Many BPO ...
Tips for Managing Change Successfully in the Contact Center
Connect Insite2023-07-21T16:51:54+00:00Tips for Managing Change [Successfully] in the ...
Transform Culture Through Remote Employee Engagement
Connect Insite2023-03-15T21:53:23+00:00Transform Your Call Center Culture Through Remote ...
Call Center Attrition: 6 Areas Impacting Employee Satisfaction
Connect Insite2023-03-15T21:14:54+00:00Reduce Call Center Attrition Rates: 6 Areas Impacting Employee Satisfaction ...
Improve Employee Engagement in Your Contact Center
Connect Insite2023-03-15T21:43:11+00:003 WAYS TO IMPROVE EMPLOYEE ENGAGEMENT IN ...