Call Flow Activity Tool Increases Call Center Productivity
Connect Insite2024-02-08T19:19:58+00:00Insite’s Time and Motion Evaluation for Service Volume Reduction generates a $64,000 cost savings ...
Contact Center Transformation Saved Over $600K
Connect Insite2024-05-22T16:53:14+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Connect Insite2024-02-08T19:20:10+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Connect Insite2024-02-08T19:20:26+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Power of Precise Workforce Management
Connect Insite2023-09-27T18:17:16+00:00The Power of Precise Workforce Management As experts in ...
Speed to Competency Reduced by 1 Week
Connect Insite2024-02-08T19:20:46+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Connect Insite2024-02-08T19:21:18+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...
How Quality Affects CSAT in Your Call Center
Connect Insite2023-08-21T17:09:22+00:00How Quality Affects Customer Satisfaction (CSAT) in Your Call Center ...
Success Strategies for Mergers & Acquisitions
Connect Insite2023-08-21T17:09:39+00:00Mergers & Acquisitions: Due Diligence & Post Deal IntegrationEvaluating a contact center for merger or ...
Is your BPO Vendor right for you?
Connect Insite2023-07-21T16:52:08+00:00Are You Working With the Right BPO? Many BPO ...