Contact Center Transformation Saved Over $600K
Angela Casper2023-03-22T19:40:36+00:00As one of the largest airlines in the United States, providing superior service in ...
WFM Services & Forecasting Reduce Repeat Calls
Angela Casper2022-12-14T11:12:23+00:00Insite leveraged workforce management and forecasting methodologies to help the world’s largest domain registrar ...
Improving Call Center CX, Reduce Repeat Call
Angela Casper2022-12-13T22:47:14+00:00Insite helped a multinational corporation that designs, manufactures, markets, and distributes vehicles, parts, and ...
Speed to Competency Reduced by 1 Week
Angela Casper2022-11-04T15:26:13+00:00Insite created and implemented new training programs for the nation’s #1 awning manufacturer. By ...
Reducing AHT Through Call Center Training
Angela Casper2023-03-15T21:57:25+00:00Insite helped a major faucet company that makes residential and commercial faucets for kitchens ...