TRAINING & CERTIFICATIONS
Custom Training for Every Role in Your Organization
Fully customized to your team, your platforms, and your real-world challenges—whether you’re improving customer service, driving sales, or adopting new technology.
Training That Fits Your Operations
Insite designs call center training programs and certifications around how your team works. Our Human Operations® approach turns training into measurable performance gains, from boosting sales to reducing costs by over $1.6M through tailored learning solutions.
- Train your way with virtual, in-person, or self-paced options that fit your schedule and budget.
- Empower every level from frontline agents to directors with training that matches their actual responsibilities.
- Access 30+ courses tailored to your industry challenges—customer service, sales, technology, adoption, and more.
- Built for every industry, including banking, retail, healthcare, and contact centers, to boost performance and compliance.
Features
- Personalized Curriculum
- Engaging Delivery Methods
- Expert Instruction
- Tailored Pricing
Why Our Training Programs Work
Every course is built around your actual systems, workflows, and scenarios—whether you’re improving customer service, driving sales, or rolling out new technology. Our tailored programs have helped clients improve forecasting accuracy by 36% and decrease talent acquisition costs by 25%.
Built-in checkpoints and evaluations ensure every participant fully absorbs the material—creating lasting skill development instead of short-term recall.
Whether in person or virtual, we use hands-on simulations, role-playing, and real-world scenarios because people learn best by doing, not by listening. This practical approach improves confidence, engagement, and on-the-job performance.
We provide post-training resources that reinforce learning and help you identify performance gaps before they impact your operations. Every program includes tools for tracking progress and sustaining improvement over time.
Our Train-the-Trainer option enables your facilitators to replicate our proven programs in-house, saving time and money on future training cycles while maintaining quality and consistency.
Training for Every Level: Agents to Directors
Insite Customer Success Stories
Customized training programs helped agents increase sales performance and deliver measurable revenue growth in under a month.
Tailored services and sales training shortened onboarding time, accelerating productivity and improving customer satisfaction.
Process-focused training improved efficiency, cut service costs, and enhanced customer experience.
Ready to build training that actually works?
Let’s design a program that improves performance from day one and keeps your team ahead of the curve.