CONTACT CENTER CONSULTING
CONTACT CENTER CONSULTING SOLUTIONS
Solutioning contact center challenges to enhance CX at every touchpoint.
OUR EXPERTISE
Our Contact Center Consultants Work With You to Improve Operations
- Enhance Customer Experience
- Optimize Workforce Management
- Improve Customer Experience through Journey Mapping & Benchmarking
- Fine-Tune Customer Care
- Increase Profitability
Thank You for Contacting Insite
Deploying an onsite, in-person approach combined with virtual discovery methods, our consultants gather the facts about your operation to give a clear picture of your current state and areas of improvement opportunities.
Our trainers customize learning to fit your team using proven tools, benchmarks, and best practices. Whether we’re teaching your agents or training your trainers, Insite knows how to bring out the best in your workforce.
Whether you’re considering vendor selection, a merger or acquisition, or process improvement, our call center consultants work by your side. We help you transform your operation to best-in-class.
We provide skilled human resources for every department and position within your contact center. Our people will not only drive success in any area you choose, they also give you the skills, processes, and platforms needed to thrive in the future.
How It Works
Solutions Tailored to Optimize Your Call Center
Our client and employee-focused approach allows us to provide customized solutions for your unique operations in an environment proven
Effortlessly manage the entire lifecycle of knowledge with our intuitive and advanced UI. Improve your First Call Resolution, Average Handling Time. Decrease transfers and time spent on hold. Watch your customer satisfaction rocket.
Whether Insite helps with training and tools, or we provide Workforce as a Service, your contact center is sure to benefit both today and in the future. That’s because the Insite team has been selected from the world’s elite Workforce Management professionals.
We perform due diligence on BPOs to inform decisions on vendor selection. We also help with contracts and ongoing monitoring to ensure the company you hire provides the level of service you expect.
We embed with your team and work alongside you to discover the root causes of your successes and challenges. We recommend and help you implement process improvements that elevate your call center to a world-class level.
We provide customized call center training, tools, and best practices for leaders with little time to do so in-house. We teach more efficient problem-solving techniques and teamwork methodologies. We also offer certification courses in Sigma and Data Science for Operations.
Uncover opportunities within your process with this one-of-a-kind visual tool that merges customer experience journey mapping and employee experience into one view while calling out optimization opportunities.
Testimonial
What Clients Say About Us
WE ARE INVESTED IN SUPPORTING
Your Company’s Vision, Your People, And Your Future
The Company Insite began in 2007. That’s 15+ years of leadership in the customer service and contact center space, with a proven track record in enabling CX transformations, strong financials, and a commitment to R&D investment and innovation. Our history speaks for itself.
Our consultants all have extensive call center backgrounds. But what really sets them apart is that they care and want you to win. They pride themselves on accuracy and work hard for quality. They are there when you need them because they understand your situation and want to help.
The Guarantee Insite guarantees a 3x return on your investment with us.* That’s how confident we are in our data-driven improvements for your contact center. We don’t guess. And neither should you. Makes it a no brainer, right?