Overview Known for providing communication services to the world’s most successful hospitality brands, including over 5,000 hotels, our client is the go-to resource for brands needing to enhance scalability and
60% Top Error Improvement of Benefit Calls $1.6M Saved Through Optimized Processes & Improved Training Overview For more than 60 years, this best-in-class medical insurance company has prioritized customer health
$1.5M in Verified AI Savings 36sec Reduction in AHT 7.5% Containment of Calls Overview A global travel and hospitality company accelerating its use of AI across voice, chat, email, and
21% Reduction in Negotiated Labor Rates $4.5M in Savings for the Company Overview A leading home automation company known for its innovative smart products that make homes more intuitive and
26% Increase in Sales Conversions 22% Increase in Appointments Set Per Lead Overview A North American beauty and personal care company recently partnered with Insite to optimize its outbound dialing
$2M Saved Through Process Optimization 22% Schedule Adherence Improvement +9pts Increase in Forecasting Accuracy Overview Our client is one of North America’s largest energy and home services providers, serving millions
$310K Online Savings $260k Chat/Mobile/SMS Savings $230k IVR Enhancement Savings Overview A leading outdoor cooking brand—known for pioneering some of the first modern grills and continuously shaping industry standards—faced growing
36% Improvement in Near-Term Forecast Accuracy 12% in Staff Savings 39% Savings for Authorizations Overview This home services company has provided various home warranty, repair, and maintenance services for over
$92K+ New Monthly Savings 30% Reduction in New Hire Training Time 10SEC Improvement to AHT Overview Our client, known for facilitating financial solutions for everyday consumer Americans, has an admirable
