$92K+ New Monthly Savings 30% Reduction in New Hire Training Time 10SEC Improvement to AHT Overview Our client, known for facilitating financial solutions for everyday consumer Americans, has an admirable
31% Increase in Sales Within 30 Days $160k Increase in Annual Revenue 30% New Hires Achieved Commission Threshold Overview The leading non-profit organization for dog breed, health,and training information and
$1M+ Annual Savings from Technology Licensing Audit 52% Decrease in Cost from Vendor Assessment $2.4M+ Annual Savings from CCaaS Technology Optimizations Overview With exceptional amenities and service and 330 desirable
$1M In Potential Annual Savings Identified 31% Inbound Answer Rate Used to Create Strategic Roadmap Overview This for-profit, accredited university faced significant operational and technical challenges after implementing a new
$123K+ Total Annual Labor Cost Savings 5.2K+ Hours Saved With IVR Optimization $8.2K+ Labor Hours Saved by Streamlining Call Flow Overview The nation’s leading indoor family waterpark resort and lodging
Overview A multinational automotive company focused on designing, engineering, manufacturing, distributing, and selling vehicles and components, faced the complexities of a newly merged entity. To ensure greater accuracy, predictability, and
Their award-winning customer service, dedication to quality and affordable health care, and unmatched relationships with physicians and providers have consistently recognized them as one of the highest-ranking health insurance plans
As one of North America’s largest reinsuring organizations, our client provides specialty casualty, and property insurance solutions to help their clients remain competitive. 11 FTEs Reduced Labor (FTEs) through Operational
$450k+ Saved with Repeat Caller Initiative $175k+ Saved with Attrition Initiative Challenges This company desired to set up a second contact center location successfully and embarked on a Contact Center
