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ARTIFICIAL INTELLIGENCE

AI That Supports Your Workforce and Serves Your Customers

With a human-first, vendor-agnostic approach, we bring clarity, structure, and measurable results to your AI roadmap, so you can confidently move forward.

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OUR EXPERTISE

Strategic AI That Starts with Your Business Goals

AI isn’t a rival meant to replace humans; it’s a tool to assist us. At Insite, we help you cut through the hype to see precisely where AI fits into your current operations, not just where it sounds exciting.

Our process identifies right-fit, high-impact use cases, such as automating repetitive inquiries or improving forecasting accuracy, whether you’re starting small or ready to scale confidently. From self-service chatbots to intelligent forecasting, our team at Insite helps you pinpoint where artificial intelligence (AI) can create real value and how to embed it into your everyday operations.

How It Works

AI Enablement Services That Drive Real Results

Process Mapping for AI Readiness

We begin by assessing your operations and existing technologies to uncover friction points, inefficiencies, and missed opportunities. This groundwork reveals where AI can add value, such as self-service or task automation, within actual workflows.

Business Requirements & Use Case Development

Vague AI goals don’t drive business growth—actionable requirements do. Our team at Insite works with you to translate broad ambitions into documented business requirements, using BRDs and prioritization frameworks to align stakeholders and reduce implementation risk.

Vendor & Platform Evaluation

As a vendor-agnostic partner, we help you navigate the hype and select the AI platforms that best suit your business needs. From supporting RFPs to providing objective side-by-side comparisons, we guide you toward scalable, practical, and unbiased decisions that align with business goals.

Implementation & Adoption Support

Strategy is just the start. Our experts support your AI adoption with training, change management, and day-to-day enablement—empowering your agents with tools that simplify their work, non complicate it, for long-term engagement and ROI.

AI Empowerment for Human Teams

AI shouldn’t replace your people; it should help them do more of what matters. At Insite, we help you determine where AI can enhance efficiency, enable smarter self-service, and optimize your team's workflow. Whether it’s redirecting low-value inquiries with AI-powered self-service or automating select processes to free up capacity, we ensure every AI application supports your workforce.

AI in Action: Use Cases That Make a Difference​

AI delivers the most value when applied to real-world challenges that service and support teams face daily. At Insite, we’ve helped many businesses across industries translate AI into measurable improvements.

Automating Customer Inquiries

We help you design AI-powered self-service that handles low-effort, low-skill inquiries—so your support teams can stay focused on complex, high-impact interactions. Whether it’s guiding customers through basic account issues or answering common product questions, AI enhances your capacity without compromising experience.

Vendor Contract Optimization

For a leading U.S. cruise line, we applied AI-driven assessments to their CCaaS vendor contacts, such as auditing licenses, eliminating unused features, and redesigning vendor terms. They achieved over $3.4 million in annual savings and a 52% drop in technology expenses, all while strengthening CX capabilities.

AI-Enhanced Speech Analytics and Agent Support

Atlanticus Holdings Corp. turned to us to make advanced speech analytics practical. By embedding Six Sigma into contact center operations, we enabled their teams to utilize AI-driven insights for informed decision-making, enhanced survey scores, and improved upsell performance.

Quality Assurance at Scale

AI enables automatic data analysis of thousands of interactions—voice and text—flagging trends, compliance risks, and coaching opportunities. This allows your QA teams to focus on strategy instead of manual scoring.

Forecasting and Scheduling Optimization

With AI-driven forecasting, contact centers can better match staffing to demand. Our proprietary models have delivered 36% gains in accuracy for financial services organizations, directly improving efficiency and customer satisfaction.

Clarity. Confidence. Impact.

AI isn’t about chasing trends—it’s about transforming operations in ways that bring lasting results. Our team pairs technical expertise with deep operational insight from years of working inside contact centers, back offices, and enterprise environments.
As a vendor-agnostic partner, our AI strategies are built to serve your business, not a platform. We ensure that AI strengthens your workforce and creates an environment where your employees thrive with the support of smarter tools.

Ready to Make AI Work for You?

Insite helps you apply AI where it matters most—streamlining workflows, boosting efficiency, and supporting your people every step of the way
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