For over 17 years, Insite has delivered 3X ROI through expert call center consulting. Discover the story behind how it all began.
In this short video, Insite’s CEO, Chris Rozum, shares his journey from corporate America to the creation of Insite in 2007. With years of industry experience in contact center operations, Chris recognized the need for process improvement, effective staffing, and efficient workforce management. Existing contact center consulting services were falling short, failing to meet clients’ goals and business needs. Chris set out to build a higher standard, a methodology that could analyze call center performance metrics, establish real benchmarks, and deliver breakthrough improvements in customer experience across every human operations environment.
Since then, Insite has transformed contact centers, call centers, and non-voice operations connected to contact centers through its contact center consulting services. With nearly two decades of experience optimizing business processes and call center performance management, Insite has delivered millions of dollars in efficiency gains and profit improvements for the contact center operations we partner with.
With Insite’s focus on Human Operations®, you will see your team’s development and a 3X ROI on your investment. Better contact center management, stronger employee retention, more effective technology, and higher customer satisfaction start with the right partner.
Contact us today to learn how we can enhance your contact center operations, enabling you to achieve a minimum 3x ROI.
