A comprehensive knowledge management platform, customized to improve your call center.
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See why our knowledge management platform, powered by livepro, has been rated 5 stars by hundreds of users.
Our Best Knowledge Management Features
Powerful navigation and search so your team have the right answers at the speed of a click. Improve your First Call Resolution, Average Handling Time, decrease transfers and watch your customer satisfaction rocket.
Periodic Knowledge Review
Flag your content for a regular periodic review, making it easy for you to keep in control and ensure your content is always up-to-date to improve staff confidence.
Prepare and have knowledge approved and ready to publish in advance, ensuring efficiency and increasing speed to market.
Flexible Knowledge Taxonomy
Our permissions management means information is accessed only by the people who need to see it.
Ease of Use
Create and manage a single role for multiple users and make changes to the role, not individual users.
Feedback and Rating
Let your team contribute to the ongoing quality of knowledge. Increase staff motivation and confidence levels. Happy workers = happy customers.
A livepro only feature – the Rocket is our dynamic decision making tool. Simply select your first answer, and a series of new questions will appear based on each new response given. The Rocket cuts through complexity and ensures accuracy every time.
Engage your team with the Quiz feature. A great way to test, build knowledge and learn on the job. Fantastic insight for your learning and development team.
Be certain your team is always up to the date with targeted, timely and relevant updates that automatically remove from view when they are no longer relevant. Speed up communication flow and reduce clogged up inboxes.
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.