$450k+ Saved with Repeat Caller Initiative $175k+ Saved with Attrition Initiative Overview A multinational automotive company focused on designing, engineering, manufacturing, distributing, and selling vehicles and components, faced the complexities
Their award-winning customer service, dedication to quality and affordable health care, and unmatched relationships with physicians and providers have consistently recognized them as one of the highest-ranking health insurance plans
As one of North America’s largest reinsuring organizations, our client provides specialty casualty, and property insurance solutions to help their clients remain competitive. 11 FTEs Reduced Labor (FTEs) through Back-Office
$450k+ Saved with Repeat Caller Initiative $175k+ Saved with Attrition Initiative Challenges This company desired to set up a second contact center location successfully and embarked on a Contact Center
202 fTE Saved with Optimized Forecasting 7% Reduction of Repeat Calls in Call Center Challenges Renowned for operating as the world’s largest cloud platform dedicated to small ventures, this
21% Increase in Customer Satisfaction Scores 18% Reduction of Repeat Calls in Call Center 8% Decrease in Overall Costs Challenges Company executives sought customer experience improvements. But these stakeholders
Challenges As the nation’s #1 awning manufacturer, this company provides customers the ability to further enjoy the outdoors throughout the year – offering retractable shades in various materials while delivering
$2.5m+ In Annual Savings 1 min Reduction in AHT 5,300 hrs Reduced Handle Time Challenges This company places a high priority on products that address today’s environmental concerns, such as
