Quality Solutions
We’re using World Senior Citizens’ Day to promote awareness about the challenges older adults face when seeking call center customer support and to encourage a
August 18, 2023
We’re using World Senior Citizens’ Day to promote awareness about the challenges older adults face when seeking call center customer support and to encourage a
Best-in-class companies track quality assurance and customer satisfaction (CSAT). Both are fundamental building blocks of a call center. The goal is to have them closely