$310K Online Savings $260k Chat/Mobile/SMS Savings $230k IVR Enhancement Savings Overview A leading outdoor cooking brand—known for pioneering some of the first modern grills and
October 22, 2025
$310K Online Savings $260k Chat/Mobile/SMS Savings $230k IVR Enhancement Savings Overview A leading outdoor cooking brand—known for pioneering some of the first modern grills and
$123K+ Total Annual Labor Cost Savings 5.2K+ Hours Saved With IVR Optimization $8.2K+ Labor Hours Saved by Streamlining Call Flow Overview The nation’s leading indoor
$450k+ Saved with Repeat Caller Initiative $175k+ Saved with Attrition Initiative Challenges This company desired to set up a second contact center location successfully and
21% Increase in Customer Satisfaction Scores 18% Reduction of Repeat Calls in Call Center 8% Decrease in Overall Costs Challenges Company executives sought customer