Customer Experience
At a Glance Most contact center leaders optimize for lower Average Handle Time (AHT), but this efficiency-first approach misses a critical distinction: some long calls
July 22, 2026
At a Glance Most contact center leaders optimize for lower Average Handle Time (AHT), but this efficiency-first approach misses a critical distinction: some long calls
Updated: August 2026 At a Glance Deciding whether to hire a process improvement consultant comes down to an honest read of the problem, the