Tools
Establish a change management communication plan capable of improving contact center performance.
With the continuous demand for rapid call center performance improvement, many organizations develop a habit of executing change without preparing their people and processes for successful adoption. A change communication strategy that cultivates employee buy-in is the key to breaking this habit. Use this free tool to develop a change management plan that drives improvement across call center metrics. Don’t miss out — grab your change management toolkit now!
What's Inside
This change management communication tool provides insight into:
- Change communication best practices
- Framework to building a communication plan for change management that eliminates unnecessary challenges, stress, and resistance to change
- Delivering clear, consistent, and accessible communication that prioritizes goal setting, audience understanding, task ownership, and an effective feedback loop
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Available as a PDF format
