Build a Data-Driven Operation That Outperforms

Customized Sigma Training designed to give your team the tools to lead with data and drive results that stick.

Our analytics training equips your operation to lead with data and drive results that stick.

Driven by passion and innovation, we applied our expertise to classic Sigma methodology to develop ccSigma™, our proprietary curriculum designed for application to the unique operations of the back-office and contact center environments. Advance the skills of operational leadership, management, and support to:

Identify, Analyze, and Prioritize Improvement Opportunities
Efficiently Plan and Implement High-Impact Solutions
Execute Process Optimizations to Support Scalability
Reduce Operating Costs While Improving Customer Experience
Analyze and Quantify the Business Results

What Sets ccSigma™ Apart From Other Lean Six Sigma Trainings

Focus on the Contact Center Industry and Back-Office Operations

Unlike other Sigma curriculums that are industry generic or based on manufacturing practices, ccSigma™ was specifically designed for application to the heart of the back-office and contact center worlds: Human Operations. Our focused approach delivers rapid results by applying relevant statistics, methodologies, and tools to improve performance.

Application to Individual Job Executions

Our trainers associate the “how” and “when” to apply each statistical tool to an individual’s specific job function by marrying customer-specific content with back-office and contact center activities and metrics.

Custom Curriculum

We tailor our curriculum to the unique characteristics of your organization by incorporating your actual performance data in the content and exercises, facilitating immediate application to current initiatives.

Application Practice Sessions

We re-engineered traditional Sigma training to include real-life application practice, and measurement of comprehension and retention to guarantee significant improvement results for contact center and back-office metrics.

What You Will Learn With ccSigma™ Training

Identify and implement high-impact solutions
Master analytical tools, such as Pareto and Run charts
Uncover and solution root causes
Define, prioritize, and organize metrics, how they interrelate and how to set appropriate targets
Use a 5-step methodology to rapidly improve performance
Calculate ROI and measure and report results of improvements
Tell a “story” with data

Testimonial

What Clients Say About Us

The team has helped us accomplish a major win! We not only more than tripled our internal team in a short time, we have more than quartered our attrition from the BPOs and earned ourselves a best places to work award

The sessions were informative and thoughtfully organized, offering clear process maps and actionable insights. Collaborating with global WFM and RTA added valuable perspective, and the roadmap projects brought structure to key challenges across teams. The welcoming, collaborative environment made the experience even more impactful

The thing I love about Insite—they don’t just present the solution, but they also help implement the solution. And that’s the key; that’s what Insite does for us

We launched across the country and had a crazy amount of support requests. As you can imagine scaling a call center from 0 to 200 people, that fast, we didn't have great access to data or business metrics. We didn't know how to measure productivity or how well we were serving our customers. Insite showed up, and really took all this data and pulled it together for us. They showed us where we needed to improve customer experience and who we needed to hire to build a scalable team.