Insite’s Human Operations Contact Center Training (CCHOPS) is for Call Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.
Unlike other call center certifications, CCHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary curriculum is built upon:
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Human Operations Contact Center training (CCHOPS) to help call centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.
We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.
What Clients Are Saying About CCHOPS Training
“The facilitator is not only tremendously knowledgeable but also quite down to earth and approachable with sharing his knowledge–he’s was a fantastic presenter. The overall workshop was very well polished and provided a sizeable boost in my knowledge on how to optimize the business of call centers. The course was great and we, as attendees, were very well taken care of. I have no suggestions for improvement as I couldn’t have asked for a more constructive experience. Thank you all!”
Evan S.
Hilton Worldwide
“Insite Managed Solutions is precisely what the business name says – insightful, management-oriented, and solution-providing. During my three days of attending ccHOPS, I was able to soak in a new perspective on subjects including the DMAIC process management model, change management, team member coaching, and reporting. I was very familiar with all of these topics; however, Chris, the facilitator, did a fantastic job linking everything together and providing an understanding that created value for my business. Chris also led other leaders and me in discussions that examined how we currently manage to improve processes and better support our people. I have attended other call-center courses, but ccHOPS offered by Insite was by far the best.”
Rene B.
Cox Automotive
“I liked that the course was hands-on and interactive. The facilitator called on various participants to share their experiences which gave us different points of view. My takeaways with the examples in the course book — will have me diving deeper in my day-to-day operations for improvement. The dashboards DEFINITELY sparked my interest, and I will be connecting with my executive leadership to learn more. Great opportunity looking forward to the next opportunity to attend!”
Floretta S.
HealthPlanOne
*One free call center training certification ($2,500 value) per company. Offer applies to new clients only. BPO and Technology industries are not eligible for participation in this course.