ACHIEVE BREAKTHROUGH PERFORMANCE WITH OUR PROVEN CONTACT CENTER TRAINING
Contact Center Human Operations Certification (ccHOPS) is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.
Unlike other certifications, ccHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary curriculum is built upon:
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.
We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.
THE SECRET TO OUR BUSINESS SUCCESS
Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.
In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.