CONTACT CENTER SOLUTIONS
Our Contact Center Consultants Work With You to Improve Operations
Insite provides contact center consulting services that focus on your people and processes. Our dedicated consultants bring years of call center experience and extensive volumes of metrics and benchmark data, making them ideal for your contact center or back-office goals. Simply put, Insite helps you win. Since 2007, our contact center consulting practice has worked to:
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What our clients are saying
Insite has provided our organization with a fresh set of eyes. Their expertise from various industries has allowed us to make better decisions as we steer our company into the future.
I enjoy my partnership with Insite because they take the time to learn and understand my business, which makes their recommendations and overall products very effective.
We partnered with Insite to create a vendor strategy, build long and short-term forecast models, migrate to a CCaaS vendor, and reclaim ownership of our customer data. Our team is excited about the data they now have access to.
Why Choose Us?
*Insite provides a risk-free approach by guaranteeing either increased revenue and/or reduced operational cost equal to or greater than our fee. If not, you get a full refund. Complete confidence in our proprietary process and data analysis, in combination with our quick hits, long-term initiatives, and rapid results allows us to offer this money-back guarantee. Since our inception in 2007, we have never failed to self-fund all engagements. Certain products and services are excluded. Conditions apply. Contact us for details.