Successful managers in human operating environments understand the need to learn and grow. Having the proper tools for directors, managers, and supervisors is crucial to the success of any operating environment. In addition to your operations supervisors, managers, and directors, we also offer programs specifically designed for your WFM, quality, and training staff.
Mastery Certification Program
Insite’s Mastery Certification Program helps you develop your most valuable resource: your people. Across our training series, we cover the most vital aspects of contact center and back-office operations. And, we supply training, tools, and best practices for leaders in organizations that lack the time or resources to provide them in-house.
Insite offers certification courses in Sigma at both the Yellow and Green Belt levels. These courses are fully customizable training sessions that introduce more efficient problem-solving techniques and teamwork methodologies. Conducting these trainings allows Insite to not only identify opportunities for your company, but also give you the tools needed to tackle it. Insite can do this by customizing your trainings to reflect a familiar workspace for participating team members.
Successful managers in human operating environments understand the need to learn and grow. Having the proper tools for directors, managers, and supervisors is crucial to the success of any operating environment. We also offer programs specifically designed for your WFM, quality, and training staff. We have geared our training programs to teach participants practical hands-on skills and job-specific knowledge. Plus, we speak your language. All our programs use contact center and back-office terminology, data, and processes. After training, your team can immediately implement the most applicable tools and deliver breakthrough performance improvements in human operations environments. Want training that delivers instant results? Get Insite.
Insite’s MegaMap® Certification training will teach and certify your organization to define scope and understand metric relationships. You will learn how to observe and digitize process, analyze the process, and use the data to determine impacts. You will also be able to better understand variation within metrics and how to identify opportunities throughout the MegaMap® process.
Performance analytics for operations
Analyzing performance metrics to drive operational improvement is what we do at Insite. Our team of consultants and data scientists map your process and drill down into the numbers to identify where challenges exist and where opportunities arise. Then, we share it with you in ways that are easy to grasp and act on. If you’d like to examine your KPIs, find your actual root causes, initiate data-driven process enhancement, and improve customer and employee experience, ask us what we can do for you.