contact-center-certification-event
call-center-training-certification

Secure your exclusive access to 2 complimentary seats at Insite’s CCHOPS Contact Center Training event.

We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. Gain process improvement and analytical skills to boost call center performance — register now!

Contact Center Training designed to help you gain process improvement and analytical skills to boost call center performance.

2 Complimentary Certifications* | June 19-21 | Cape Coral, FL

Human Operations Contact Center Training (CCHOPS) is for Contact Center Leaders who need to drive peak performance and innovation by turning data into actionable solutions. Unlike other call center efficiency course certifications, CCHOPS applies tools and principles proven to enable rapid process improvement and business success in the distinct world of contact center operations.

  • Acquire essential QA, coaching, data analytics, and process improvement skills to improve call center metrics and optimize your call center operations for peak efficiency

  • 3 days of best-in-class contact center Sigma and business process management training

  • Network with like-minded Executive and Senior-level contact center leaders

Secure your exclusive access to 2 complimentary seats at Insite’s CCHOPS Contact Center Training event.

We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. Gain process improvement and analytical skills to boost call center performance — register now!

Contact Center Training designed to help you gain process improvement and analytical skills to boost call center performance.

2 Complimentary Certifications* | June 19-21 | Cape Coral, FL

Human Operations Contact Center Training (CCHOPS) is for Contact Center Leaders who need to drive peak performance and innovation by turning data into actionable solutions. Unlike other call center efficiency course certifications, CCHOPS applies tools and principles proven to enable rapid process improvement and business success in the distinct world of contact center operations.

  • 3 days of best-in-class contact center sigma and business process management training

  • Acquire essential QA, coaching, data analytics, and process improvement skills to improve call center metrics and optimize your call center operations for peak efficiency

  • Network with like-minded Executive and Senior-level contact center leaders

Our Clients Who Achieved Breakthrough Performance Through CCHOPS Call Center Training

What sets the CCHOPS data & productivity training apart from other Contact Center Certifications

Proprietary curriculum built upon Lean, Six AND Human Sigma and Business Process Management methodologies

Focus on optimizing and continuously improving business processes to achieve organizational goals

Designed specifically for application to the contact center world and translation to your unique operation

Hands-on practice sessions that utilize real-world examples and YOUR data

Rapid execution timelines with practical and actionable steps to optimize your call center ops

What’s included with your free call center training

2 complimentary certifications

Invaluable networking reception and dinner event

Catered lunch provided all three days

Printed workbook with 140+ pages of CCHOPS content

Hands-on practice sessions that utilize specific call center metrics and real-world data

ACQUIRE ESSENTIAL QA, COACHING, DATA ANALYTICS & PROCESS IMPROVEMENT SKILLS

This complimentary certification for contact center leaders enables you to solution inefficiencies, drive initiatives with significant ROI, and become an operations expert

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Rapidly improve efficiency, consistency, and performance.

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Eliminate errors and waste for increased productivity and cost savings.

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Map and improve processes to increase revenue and profitability.

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Deliver quality products and services to boost CSAT.

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Use data-backed solutions to turn opportunities into innovations.

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Position your business as the benchmark of your industry.

This complimentary certification for contact center leaders enables you to solution inefficiencies, drive initiatives with significant ROI, and become an operations expert.

check mark

Rapidly improve efficiency, consistency, and performance.

check mark

Eliminate errors and waste for increased productivity and cost savings.

check mark

Map and improve processes to increase revenue and profitability.

check mark

Deliver quality products and services to boost CSAT.

check mark

Use data-backed solutions to turn opportunities into innovations.

check mark

Position your business as the benchmark of your industry.

What Clients Are Saying About CCHOPS Call Center Training

“The facilitator is tremendously knowledgeable and the workshop provided a sizeable boost in my knowledge to optimize the business of call centers and improve call center metrics. I couldn’t have asked for a more constructive experience. Thank you all!”

Evan S.

Hilton Worldwide

“I have attended other call center training courses, but CCHOPS was by far the best! I was able to soak in a new perspective and they did a fantastic job providing an understanding that created value for my business. They led discussions that examined how we currently manage to improve processes and better support our people.”

Rene B.

Cox Automotive

“CCHOPS training provided value beyond just call center operations! Implementing a call center for the first time is daunting, but CCHOPS was instrumental in learning best practices and developing a game plan. I gained a strong understanding of how call centers operate in the real world, not in theory.”

Sean H.

Mission Underwriters

Meet Your Expert Trainers

Debbie Williams

Debbie Williams

Certified CCHOPS Facilitator

Debbie has over 20 years of experience in operations, including single and multi-site management. She is certified in Adult Education and Sigma Facilitation and is passionate about implementing training that ensures individuals have the skills they need to succeed.

Chris Rozum, CEO & Founder

Chris Rozum

Founder & CEO

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Chief Growth Officer

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

Meet Your Expert Trainers

Debbie Williams

Debbie Williams

Certified CCHOPS Facilitator

Debbie has over 20 years of experience in operations, including single and multi-site management. She is certified in Adult Education and Sigma Facilitation and is passionate about implementing training that ensures individuals have the skills they need to succeed.

Chris Rozum, CEO & Founder

Chris Rozum

CEO & Founder

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Chief Growth Officer

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

*We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. BPO and Technology industries are not eligible for participation in this course.

insite-logo

*We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. BPO and Technology industries are not eligible for participation in this course.

insite-logo