Streamline Operations, Boost Productivity—Training Designed for Contact Center Leaders
2025 Enrollment Open | Includes 2 Free Certifications* | Cape Coral, FL
Boost productivity and streamline processes with Insite’s tailored training for contact center leaders. Our Human Operations program equips managers with actionable strategies to enhance team performance, reduce bottlenecks, and drive operational excellence. Designed specifically for contact center environments, this training empowers leaders to optimize workflows and meet critical KPIs effectively.
Streamline Operations, Boost Productivity—Training Designed for Contact Center Leaders
2025 Enrollment Open | Includes 2 Free Certifications* | Cape Coral, FL
Boost productivity and streamline processes with Insite’s tailored training for contact center leaders. Our Human Operations program equips managers with actionable strategies to enhance team performance, reduce bottlenecks, and drive operational excellence. Designed specifically for contact center environments, this training empowers leaders to optimize workflows and meet critical KPIs effectively.
What sets the CCHOPS data & productivity training apart from other Contact Center Certifications
Proprietary curriculum built upon Lean, Six AND Human Sigma and Business Process Management methodologies
Focus on optimizing and continuously improving business processes to achieve organizational goals
Designed specifically for application to the contact center world and translation to your unique operation
Hands-on practice sessions that utilize real-world examples and YOUR data
Rapid execution timelines with practical and actionable steps to optimize your call center ops
What’s included with your free call center training
2 complimentary certifications
Invaluable networking reception and dinner event
Catered lunch provided all three days
Printed workbook with 140+ pages of CCHOPS content
Hands-on practice sessions that utilize specific call center metrics and real-world data
MASTER QA, COACHING, DATA ANALYTICS & PROCESS IMPROVEMENT
Gain the skills to solve inefficiencies, lead impactful initiatives, and become an expert in operations with this complimentary certification.
What Clients Are Saying About CCHOPS Call Center Training
“The facilitator is tremendously knowledgeable and the workshop provided a sizeable boost in my knowledge to optimize the business of call centers and improve call center metrics. I couldn’t have asked for a more constructive experience. Thank you all!”
Evan S.
Hilton Worldwide
“I have attended other call center training courses, but CCHOPS was by far the best! I was able to soak in a new perspective and they did a fantastic job providing an understanding that created value for my business. They led discussions that examined how we currently manage to improve processes and better support our people.”
Rene B.
Cox Automotive
“CCHOPS training provided value beyond just call center operations! Implementing a call center for the first time is daunting, but CCHOPS was instrumental in learning best practices and developing a game plan. I gained a strong understanding of how call centers operate in the real world, not in theory.”
Sean H.
Mission Underwriters