Project Description

Mastery Certification Program

Insite’s Mastery Certification Program helps you develop your most valuable resource: your people. Across our training courses, we cover the most vital aspects of contact center and back-office operations. And, we supply training, tools, and best practices for leaders in organizations that lack the time or resources to provide them in-house.

Books and laptop

Certification

Each series in the Mastery program is divided into 8-hours. As you complete each course, you advance through four certification levels: Fundamental, Intermediate, Proficient, and Mastery. As you attain mastery, you will be ready to impact your team in a wide range of areas and provide long-lasting results for your organization.

What You Get

  • Networking & Community – Each module is attended by no more than 20 individuals across a wide array of company sizes and industries. This diversity provides an incredible opportunity for not only networking with like-minded peers but also sharing best practices beyond the walls of our training.

  • Templates & Tools – We firmly believe that knowledge is only as good as your ability to use it. Therefore, we provide tools and templates in nearly every module to help you apply your new wisdom directly within your contact center.

  • Best Practices – Insite has been improving the contact center space since 2007. During this time, we’ve collected and tested hundreds of best practices with countless clients. Each module will equip you with those same best practices. Combined with our proven tools, techniques, and networking, you’ll be ready to take your contact center to the next level.

Events

Certification

Each series in the Mastery program is divided into 8-hour modules. As you complete each module, you advance through four certification levels: Fundamental, Intermediate, Proficient, and Mastery. As you attain mastery, you will be ready to impact your team in a wide range of areas and provide long-lasting results for your organization.

Levels of certification

Pricing

Testimonials

Real examples, data, group feedback, and facilitator expertise. Very interactive and engaging all around”

–Shearon M, Royal Caribbean

“Very informative and caused me to think immediately about where and when I could apply my learnings at our organization.”

–Daniel P, Fiat Chrysler

“To be able to hear other peers talk about the things they are doing well and challenges they face to manage the call center operations is great. And after that we all get together to find better ways of doing things.”

– Sandy D, Atlanticus Holdings