Industry-Leading Contact Center Consulting, Management and Performance Optimization Services

Customized, Innovative, and Scalable Contact Center Solutions for Accelerated Business Success

Industry-Leading Contact Center Consulting Firm, and Performance Optimization Services
happy team leader helping employees

OUR EXPERTISE

We enable peak performance to drive innovation and accelerate success, propelling our clients to the forefront of their industries.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success. Our suite of professional services cultivates unprecedented and long-lasting improvements to produce rapid and sustainable results.

  • Organizational Performance Management & Training Programs

  • Vendor Management

  • Customer Experience Consulting

  • Business Process Optimization

  • Call Center Operation Outsourcing

  • Data Analytics

OUR EXPERTISE

We enable peak performance to drive innovation and accelerate success, propelling our clients to the forefront of their industries.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success. Our suite of professional services cultivates unprecedented and long-lasting improvements to produce rapid and sustainable results.

  • Organizational Performance Management & Training Programs

  • Vendor Management

  • Customer Experience Consulting

  • Business Process Optimization

  • Call Center Operation Outsourcing

  • Data Analytics

happy team leader helping employees

OUR EXPERTISE

We enable peak performance to drive innovation and accelerate success, propelling our clients to the forefront of their industries.

Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path to your success. Our suite of professional services cultivates unprecedented and long-lasting improvements to produce rapid and sustainable results.

  • Organizational Performance Management & Training Programs

  • Vendor Management

  • Customer Experience Consulting

  • Business Process Optimization

  • Call Center Operation Outsourcing

  • Data Analytics

happy team leader helping employees

CONSISTENTLY OUTPERFORMING OUR PEERS

Distinguished by Our Passion for the Human Component of Our Industry

We are the Human Operations Experts®, leveraging our extensive experience to cultivate a revolutionized approach to people, processes, and platforms in contact center environments. Our Insiters deliver unprecedented results and profitability while honoring the culture, values, and vision that define our clients’ operations. Our passion drives remarkable improvement.

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Exceptional Delivery & Client Loyalty

We have earned a reputation for delivering highly successful, industry-leading, best-in-class solutions to clients of all sizes, maturities, and industries. Our clients realize significant performance improvements speed, and sustainability, continuing to partner with Insite for needs across departments and phases of business development.

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Supporting Your Unique Vision, Your People and Your Future

We begin every engagement by working to understand your unique vision, people, operations, and your needs for continued success. Insiters are passionate about client relationships that foster immersion in and understanding of your distinct functions, culture, values, and goals to enable the comprehensive communication required to read you the roadmap while you drive.

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Quantifiable Impact

Our customized scientific strategies are developed by applying our clients’ unique data to industry trends and benchmarks to determine the quickest and most efficient ways to drive return on investment. We provide quick hits for rapid improvements, a clear strategy for translation to day-to-day operations, prioritized opportunities, and blueprints for peak performance.

99%

Customer Satisifaction

3-million-dollars

Annual Savings from CSAT Best Practices

99%

Service Levels

88%

Quality Assurance

50-percent

Decrease in Training Time

40%

Increase in Productivity Rates

CONSISTENTLY OUTPERFORMING OUR PEERS

Distinguished by Our Passion for the Human Component of Our Industry

We are the Human Operations Experts®, leveraging our extensive experience to cultivate a revolutionized approach to people, processes, and platforms in contact center environments. Our Insiters deliver unprecedented results and profitability while honoring the culture, values, and vision that define our clients’ operations. Our passion drives remarkable improvement.

check mark

Exceptional Delivery & Client Loyalty

We have earned a reputation for delivering highly successful, industry-leading, best-in-class solutions to clients of all sizes, maturities, and industries. Our clients realize significant performance improvements speed, and sustainability, continuing to partner with Insite for needs across departments and phases of business development.

check mark

Supporting Your Unique Vision, Your People and Your Future

We begin every engagement by working to understand your unique vision, people, operations, and your needs for continued success. Insiters are passionate about client relationships that foster immersion in and understanding of your distinct functions, culture, values, and goals to enable the comprehensive communication required to read you the roadmap while you drive.

check mark

Quantifiable Impact

Our customized scientific strategies are developed by applying our clients’ unique data to industry trends and benchmarks to determine the quickest and most efficient ways to drive return on investment. We provide quick hits for rapid improvements, a clear strategy for translation to day-to-day operations, prioritized opportunities, and blueprints for peak performance.

99%

Customer Satisifaction

3-million-dollars

Annual Savings from CSAT Best Practices

99%

Service Level

88%

Quality Assurance

50-percent

Decrease in Training Time

40%

Increase in Productivity Rates

Trusted by the World’s Leading Companies

EXTENSIVE CROSS-INDUSTRY EXPERIENCE

The Insite family is a network of contact center consultants & experts from diverse backgrounds with expertise across industries, capabilities, organizational structures, and cultures.

We exceed client expectations by applying expert cross-industry knowledge of the science of operations to our versatile, adaptive, and effective solutions.

CONSISTENTLY OUTPERFORMING OUR PEERS

Impacting Businesses Across Industries and Around the Globe

Our highly skilled contact center operations professionals have designed, implemented, and managed optimized business processes, platforms, and people services within the fields of:

  • Automotive

  • Business Services

  • Consumer Packaged Goods

  • Entertainment (Gaming and Media)

  • Insurance (Health, Medicaid/Medicare, Property & Casualty, and Specialty)

  • Government

  • Healthcare (People and Animals)

  • Financial Services

  • Technology Telecommunications

  • Non-Profit

  • Utilities

  • Private Equity

  • Trades

  • Travel & Hospitality

EXTENSIVE CROSS-INDUSTRY EXPERIENCE

The Insite family is a network of contact center consultants & experts from diverse backgrounds with expertise across industries, capabilities, organizational structures, and cultures.

We exceed client expectations by applying expert cross-industry knowledge of the science of operations to our versatile, adaptive, and effective solutions.

CONTACT CENTER SOLUTIONS & CONSULTING

Our Customized Capabilities Enable Innovation and Success

We believe that your solutions should be as unique and dynamic as your distinct operation. That’s why every engagement at Insite is fully customized to guarantee peak performance, empowering you to exceed your individual business goals. Using your unique data and industry-specific benchmarks, we deliver comprehensive, prioritized opportunities and actionable solutions that both qualify and quantify the impact of execution.

Organizational Performance Management

Set the benchmark with an organizational foundation and workforce that supports optimized and adaptable practices across employee-centric capabilities, resources, and organizational structure. By optimizing every influential process, platform, and interaction, we drive impact across critical metrics, build business value, and cultivate brand loyalty.

Vendor Management

Our vendor sourcing and selection, onboarding, and performance optimization services enable effortless, effective, and long-lasting vendor relationships. Partner with our contact center vendor management consultants to build an operational infrastructure and BPO provider network that boosts financial metrics, drives process optimization, and improves customer satisfaction.

Business Process Optimization

Realize rapid high-impact process optimization and contact center performance improvement with proven strategies to eliminate operational challenges and elevate your people, platforms, and performance. Our customized, scalable, and sustainable contact center process management consulting solutions identify actionable opportunities and install unmatched process efficiencies to proactively manage risk, boost efficiency, and proactively support growth.

Customer Experience Consulting

From e-commerce and marketing to warehouse operation logistics, every interaction significantly influences customer experience. We comprehensively map and analyze the end-to-end customer journey, evaluating every touchpoint to strategize and optimize your processes, people, platforms, and partners.

Contact Center Training & Certification

Get certified to the Insite Human Operations standard with our industry-leading contact center training & certification. Our Contact Center Human Operations (ccHOPS) Certification is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions. Our proprietary curriculum is built upon business process management methodologies specific to call center functions, and Lean, Six and Human Sigma.

Call Center Operation Outsourcing

Experience the excellence of Insite’s Engagement Center, our revolutionized contact center BPO provider solution. Our CX operations management methodology marries innovative processes and an elevated employee experience to continuously outperform the behaviors of both internal contact centers and outsourced operators. Our best-in-class contact center practices produce remarkable metric improvements to optimize customer experience, and drive revenue and business growth.

CONTACT CENTER SOLUTIONS & CONSULTING

Our Customized Capabilities Enable Innovation and Success

We believe that your solutions should be as unique and dynamic as your distinct operation. That’s why every engagement at Insite is fully customized to guarantee peak performance, empowering you to exceed your individual business goals. Using your unique data and industry-specific benchmarks, we deliver comprehensive, prioritized opportunities and actionable solutions that both qualify and quantify the impact of execution. 

Organizational Performance Management

Set the benchmark with an organizational foundation and workforce that supports optimized and adaptable practices across employee-centric capabilities, resources, and organizational structure. By optimizing every influential process, platform, and interaction, we drive impact across critical metrics, build business value, and cultivate brand loyalty.

Vendor Management

Our vendor sourcing and selection, onboarding, and performance optimization services enable effortless, effective, and long-lasting vendor relationships. Partner with our contact center vendor management consulting experts to build an operational infrastructure and BPO provider network that boosts financial metrics, drives process optimization, and improves customer satisfaction.

Business Process Optimization

Realize rapid high-impact process optimization and contact center performance improvement with proven strategies to eliminate operational challenges and elevate your people, platforms, and performance. Our customized, scalable, and sustainable contact center process management consulting solutions identify actionable opportunities and install unmatched process efficiencies to proactively manage risk, boost efficiency, and proactively support growth.

Contact Center Training & Certification

Get certified to the Insite Human Operations standard with our industry-leading contact center training & certification. Our Contact Center Human Operations (ccHOPS) Certification is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions. Our proprietary curriculum is built upon business process management methodologies specific to call center functions, and Lean, Six and Human Sigma.

Customer Experience Consulting

From e-commerce and marketing to warehouse operation logistics, every interaction significantly influences customer experience. We comprehensively map and analyze the end-to-end customer journey, evaluating every touchpoint to strategize and optimize your processes, people, platforms, and partners.

Call Center Operation Outsourcing

Experience the excellence of Insite’s Engagement Center, our revolutionized contact center BPO provider solution. Our CX operations management methodology marries innovative processes and an elevated employee experience to continuously outperform the behaviors of both internal contact centers and outsourced operators. Our best-in-class contact center practices produce remarkable metric improvements to optimize customer experience, and drive revenue and business growth.

CONTACT CENTER TRENDS: SEE WHAT’S NEW

Stay Up-to-Date with Current Insights from Insite’s Experts

CONTACT CENTER TRENDS: SEE WHAT’S NEW

Stay Up-to-Date with Current Insights from Insite’s Experts

Unlock the potential of your call center workforce and maximize organizational performance.

We provide call center WFM services, consulting, and tools to save you time and money by supporting efficient forecasting, scheduling, capacity planning, and intra-day management practices. Work with our call center WFM consultants to achieve your performance goals, including operational cost savings, forecasting accuracy, increased CSAT, improved schedule adherence, shrinkage management, and optimized workforce productivity. We offer diverse call center workforce management services to meet your unique operational needs.

  • WFM best practices and operational framework consulting

  • WFM training in technology, best practices, and reporting and analytics

  • Staff augmentation to execute expert call center WFM leadership and practices

  • End-to-end contact center WFM operations management (WFaaS®)

  • WFM vendor sourcing, selection, and onboarding

  • Operational support through organizational scaling

  • Proprietary and custom WFM tools and performance management methodologies

Schedule a Free WFM Assessment

Find out how your WFM services and metrics perform against industry benchmarks. Gain actionable insights today!

OUR APPROACH

We understand the criticality of choosing a BPO provider with the capacity to optimize your processes, drive customer satisfaction, and boost financial metrics.

Cultivate a network of providers to meet your needs and deliver the highest level of service for operational activities, including:

  • Workforce Management

  • Recruitment and Staffing

  • Contact Center Operations

  • Knowledge Management and Learning Management Systems

  • Technology and Logistics Software

  • Compliance and Governance 

call-center-vendor-management

OUR APPROACH

We understand the criticality of choosing a BPO provider with the capacity to optimize your processes, drive customer satisfaction, and boost financial metrics.

Cultivate a network of providers to meet your needs and deliver the highest level of service for operational activities, including:

  • Workforce Management

  • Recruitment and Staffing

  • Contact Center Operations

  • Knowledge Management and Learning Management Systems

  • Technology and Logistics Software

  • Compliance and Governance 

call-center-vendor-management

OUR VALUE

Identify and engage with vendors that are the best fit for your operation.

By leveraging our cross-industry BPO experience, best practices, and expert knowledge of both traditional and trailblazing vendors, we help you exceed your goals. Our experts know what matters to you, but more importantly, we know how to deliver on what matters to you:

Employee Retention and Engagement

Implement Seamless Change Management

icon-insurance-shield-minimize-risk

Minimize Risk (Compliance, Supply Chain Disruptions, Etc.)

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Improve Customer Satisfaction

icon-handshake

Cultivate Stronger BPO Provider Relationships

icon-person-negotiating-money

Negotiate Better Service Rates

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Engage with Vendors that Align with your Brand and Values

icon-increase-conversions

Ensure High Performance and Metric Achievements

alignment of business initiatives

Streamline Processes and Improve Efficiency

OUR VALUE

Identify and engage with vendors that are the best fit for your operation.

By leveraging our cross-industry BPO experience, best practices, and expert knowledge of both traditional and trailblazing vendors, we help you exceed your goals. Our experts know what matters to you, but more importantly, we know how to deliver on what matters to you:

Employee Retention and Engagement

Implement Seamless Change Management

icon-insurance-shield-minimize-risk

Minimize Risk (Compliance, Supply Chain Disruptions, Etc.)

icon-smiley-face

Improve Customer Satisfaction

icon-handshake

Cultivate Stronger BPO Provider Relationships

icon-person-negotiating-money

Negotiate Better Service Rates

icon-star-rating

Engage with Vendors that Align with your Brand and Values

icon-increase-conversions

Ensure High Performance and Metric Achievements

alignment of business initiatives

Streamline Processes and Improve Efficiency

OUR SOLUTIONS

Enable vendor relationships and operations that consistently deliver efficiency and excellence.

Our proven best practices and expert knowledge of the BPO landscape can help you source, select, onboard, and manage the performance of a single vendor or intricate network of third-party service providers.

Vendor Selection

Work with our vendor selection experts to capture the most advantageous partnerships that meet your cultural and operational requirements. Optimize your BPO vendor selection process with resources such as:

  • Customized requests for proposal (RFP), request for quotation, business requirement documents (BRD), vendor scorecards, etc.

  • Global benchmark performance analysis

  • RFP process management and contract negotiation

  • Compliance and risk assessment

Vendor Onboarding

Save significant time and effort by utilizing our team to manage the extensive list of vendor onboarding tasks and realize a seamless integration of vendor operations. Trust Insite to direct:

  • Efficient change management

  • Compliance and risk assessment

  • Licensure, insurance, and billing stand-up

  • Procedure policy, and expectation alignment 

Vendor Performance Management & Optimization

Utilize our consulting, training, performance data analysis, thought leadership, and process guidance services to maximize your BPO’s delivery on contracted services and metrics. Empower exceptional vendor performance by:

  • Develop a prioritized matrix of actionable improvements for in-house and vendor processes

  • Training your in-house vendor management team in supplier governance and best practices

  • Utilizing Insite as your BPO manager

  • Benchmarking and tracking capability and performance progress

  • Adopting advanced vendor performance management software and technologies

  • Establishing communication, data analysis, and visibility expectations and cadences

Contact Center Consulting Services Tailored to Optimize Your Operations

call center agent

Call Center Training Solutions

Expertly curated call center training courses proven to ensure successful and sustainable translation of skills from the classroom to real-life practice. Organizations leverage our fully customizable contact center training courses to establish a baseline of operational excellence and achieve unprecedented employee performance across a spectrum of roles, from contact center agent to C-suite executive leaders.

call center training

Workforce Management Consulting

Workforce management and WFM strategy have always been at the forefront of Insite’s WFM Consulting Services. Our call center workforce programs significantly improve productivity, efficiency, and cost-savings while delivering an exceptional customer experience. We offer workforce management services and consulting expertise to support call center WFM forecasting, scheduling, capacity planning, and intra-day management to meet your unique WFM operational needs.

customer experience journey mapping

Customer Journey Mapping

Uncover opportunities within your contact center process with this one-of-a-kind visual tool that merges customer experience journey mapping and employee experience into one view while calling out optimization opportunities.

call center quality monitoring and reporting

Call Center Performance Management

Insite embeds your team and works alongside you to discover the root causes of your successes and challenges. We recommend and help you implement process improvements that elevate your call center to a world-class level.

Employee Retention and Engagement

Vendor Selection & Management

Insite’s contact center consultants perform due diligence on BPOs to provide informed decisions on call center vendor selection and vendor management. We also help with contracts and ongoing monitoring to ensure the company you hire provides the level of service you expect.

sigma-training-for-call-center

Knowledge Management Solutions

Effortlessly manage the entire lifecycle of knowledge with our intuitive and advanced UI. Improve your First Call Resolution, Average Handling Time. Decrease transfers and time spent on hold. Watch your customer satisfaction rocket.

MAXIMIZING SUCCESS THROUGH IMPROVED CONTACT CENTER PERFORMANCE

Revolutionized operations. Unrivaled results. Experience the Insite difference.

MAXIMIZING SUCCESS THROUGH IMPROVED CONTACT CENTER PERFORMANCE

Revolutionized operations. Unrivaled results. Experience the Insite difference.

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contact-center-training-certification

Ready to get certified in Contact Center Human Operations?

Embark on a transformative journey with CCHOPS Call Center Training in 2024! Choose your ideal training dates and take the first step toward unparalleled growth and networking opportunities. This event is held at our Headquarters in Cape Coral, Florida. Fill out the form below.

Human Operations Contact Center Training (CCHOPS) is for Call Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.

Unlike other contact center certifications, CCHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary call center training curriculum is built upon:

  • Lean, Six and Human Sigma

  • Business Process Management methodologies specific to Contact Center functions

  • Real Contact Center metrics and examples for immediate application to your operation

What sets CCHOPS apart from other Call Center Certifications

Utilization of Lean, Six AND Human Sigma

Incorporation of Business Process Management (BPM) methodologies

Proprietary process control algorithms specific to call center processes

Focus on optimizing and continuously improving business processes to achieve organizational goals

Designed specifically for application to the contact center world and translation to your specific operation

Use of specific contact center metrics and real-world examples

Hands-on practice sessions that utilize YOUR data

Rapid execution timelines with practical and actionable steps

Simulates creativity based on data and process intelligence

What’s included with your call center training

Formal contact center certification, plaque and Credily Badge

Invaluable networking reception and dinner event

Catered lunch provided all three days

Printed workbook with 180+ pages of CCHOPS content

Hands-on practice sessions that utilize specific contact center metrics and real-world data

WHY SHOULD YOU ATTEND

Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a Contact Center Operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

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Rapidly improve operational efficiency and performance.

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Eliminate errors and waste for increased productivity and cost savings.

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Map and improve processes to increase profitability.

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Deliver quality products and services to boost customer satisfaction.

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Develop problem-solving and decision-making skills to turn opportunities into innovations.

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Position your business as the operational and performance benchmark of your industry.

WHY SHOULD YOU ATTEND

Our contact center training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a contact center operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

check mark

Rapidly improve operational efficiency and performance.

check mark

Eliminate errors and waste for increased productivity and cost savings.

check mark

Map and improve processes to increase profitability.

check mark

Deliver quality products and services to boost customer satisfaction.

check mark

Develop problem-solving and decision-making skills to turn opportunities into innovations.

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Position your business as the operational and performance benchmark of your industry.

Our Clients Who Achieved Breakthrough Performance

Meet Your Trainers

Chris Arndt

Chris Arndt

Certified ccHOPS Facilitator

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Chris Rozum, CEO & Founder

Chris Rozum

Founder & CEO

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Head of Product & Marketing

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

Meet Your Trainers

Chris Arndt

Chris Arndt

Certified ccHOPS Facilitator

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Chris Rozum, CEO & Founder

Chris Rozum

CEO & Founder

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Head of Product & Marketing

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

Training Event Highlights

What Clients Are Saying About CCHOPS Call Center Training

“The facilitator is not only tremendously knowledgeable but also quite down to earth and approachable with sharing his knowledge–he’s was a fantastic presenter. The overall workshop was very well polished and provided a sizeable boost in my knowledge on how to optimize the business of call centers. The course was great and we, as attendees, were very well taken care of. I have no suggestions for improvement as I couldn’t have asked for a more constructive experience. Thank you all!”

Evan S.

Hilton Worldwide

“Insite Managed Solutions is precisely what the business name says – insightful, management-oriented, and solution-providing. During my three days of attending ccHOPS, I was able to soak in a new perspective on subjects including the DMAIC process management model, change management, team member coaching, and reporting. I was very familiar with all of these topics; however, Chris, the facilitator, did a fantastic job linking everything together and providing an understanding that created value for my business. Chris also led other leaders and me in discussions that examined how we currently manage to improve processes and better support our people. I have attended other call-center courses, but ccHOPS offered by Insite was by far the best.”

Rene B.

Cox Automotive

“I liked that the course was hands-on and interactive. The facilitator called on various participants to share their experiences which gave us different points of view. My takeaways with the examples in the course book — will have me diving deeper in my day-to-day operations for improvement. The dashboards DEFINITELY sparked my interest, and I will be connecting with my executive leadership to learn more. Great opportunity looking forward to the next opportunity to attend!”

Floretta S.

HealthPlanOne

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on optimizing Call Center Training.

In 2007, our CEO and founder, Chris Rozum, designed our Human Operations Contact Center training (CCHOPS) to help call centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.

We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on optimizing Call Center Training.

In 2007, our CEO and founder, Chris Rozum, designed our Human Operations Contact Center training (CCHOPS) to help call centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.