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contact-center-consulting

See how our consultants work with you to improve contact center operations.

Insite provides a variety of contact center consulting services. Our dedicated consultants support these services. They bring years of industry experience and extensive volumes of metrics and benchmark data, making them ideal for your contact center, call center, or back-office needs.

Since 2007 the goal of Insite’s contact center consulting has been to:

See how our consultants work with you to improve contact center operations.

Insite provides a variety of contact center consulting services. Our dedicated consultants support these services. They bring years of industry experience and extensive volumes of metrics and benchmark data, making them ideal for your contact center, call center, or back-office needs.

Since 2007 the goal of Insite’s contact center consulting has been to:

Working With an Insite Contact Center Consultant

Our consultants partner with companies for various reasons, but it all boils down to finding contact center solutions and making the company better. The actions of a consultant vary according to their role and goal.  A typical consultation could look like the following:

  • 1 to 2 days of onsite observation and individual interviews.
  • 12-14 hours of engaged work observation
  • Ongoing interviews to gain perspective on day-to-day operations 
  • Listen to calls and observe workflow
  • Determine what is working and identify the pain points
  • Interview staff, directly and indirectly, interfacing with the contact center

At the end of the day, the client we’re observing are the experts in their business. We’re bringing a bit of outside perspective, taking what they already do well and completing the circle.

Inside Insite

This Inside Insite video explains what an Insite Consultant does once they arrive on-site and their steps to improve our partner clients.

Beyond Consultation: Training & Certification

Insite also offers The Mastery Certification Program. This program supports your initiatives in developing your most precious resource: your employees. We cover the most critical areas of contact center and back-office operations in our training series. We also provide training, tools, and best practices for leaders who don’t have the time or resources to do so in-house. 

Insite offers certification courses in Sigma at both the Yellow and Green Belt levels. These courses are fully customizable training sessions that introduce more efficient problem-solving techniques and teamwork methodologies.

Ready to Improve Your Call Center?

As contact and call center consulting experts, we see these challenges daily and understand this isn’t a one-size-fits-all solution. Insite helps clients like you win within their call center operations every day. If your contact center operation needs a hand, or if you’re looking to leave it to the experts to create a world-class contact center, contact us and get Insite today.

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