Insite helped a major faucet company that makes residential and commercial faucets for kitchens and bathrooms save over $2.5 million within their customer service sector while reducing AHT by 1 minute.

This company places a high priority on products that address today’s environmental concerns, such as accessibility to water, water conservation, and water quality. An increase in warranty and repair calls prompted them to find help to reduce wait times and improve customer experience. That’s where Insite came in.

Improving CX Reduces AHT