Your Business is Unique Your Solutions Should be Too
Have a contact center challenge you want to overcome but don’t know where to begin? Why not talk privately with a CEO who solves that challenge daily? Hear about solutions that stick. Learn how to create a return on your investment. Improve internal and customer experience at the same time. Chris Rozum is ready to talk with you one-on-one.
Meet Chris Rozum
CEO & INDUSTRY EXPERT
I started Insite in 2007 after a multi-year career in contact centers and consulting firms and have a great passion for improving, training, and optimizing processes within call centers and back-office environments. I am proud to lead a team of Human Operations Experts® that have solved operational challenges for over 200 companies in 700+ cities and 14 countries across the globe. Our team has delivered time and time again on our 3x ROI guarantee with clients such as Delta Faucet, Mercedes, and TD Bank, and we have saved our clients hundreds of millions of dollars in efficiency improvements. I look forward to connecting and learning more about how we can do the same for you.
Meet Chris Rozum
CEO & INDUSTRY EXPERT
I started Insite in 2007 after a multi-year career in contact centers and consulting firms and have a great passion for improving, training, and optimizing processes within call centers and back-office environments. I am proud to lead a team of Human Operations Experts® that have solved operational challenges for over 200 companies in 700+ cities and 14 countries across the globe. Our team has delivered time and time again on our 3x ROI guarantee with clients such as Delta Faucet, Mercedes, and TD Bank, and we have saved our clients hundreds of millions of dollars in efficiency improvements. I look forward to connecting and learning more about how I can do the same for you.
TRUSTED BY THE WORLD’S LEADING COMPANIES
Bill Smith, founder of Shipt, now owned by the eighth-largest retailer in the United States, lacked the abilities necessary for analysis and improvement, so the contact center leadership partnered with Insite. We created customized omni-experience dashboards and introduced new training processes, quality measures, KM, coaching, and reporting processes. After transitioning our client to these tools, we helped source leaders for permanent roles within the contact center. The increased efficiency, standardization, and ability to make data-driven decisions yielded impressive results.
What our clients are saying
Insite has provided our organization with a fresh set of eyes. Their expertise from various industries has allowed us to make better decisions as we steer our company into the future.
I enjoy my partnership with Insite because they take the time to learn and understand my business, which makes their recommendations and overall products very effective.
We partnered with Insite to create a vendor strategy, build long and short-term forecast models, migrate to a CCaaS vendor, and reclaim ownership of our customer data. Our team is excited about the data they now have access to.