Free Contact Center Training & Certification
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2 ccHOPS Certifications – on us!

Thank you for your interest in our complimentary Contact Center Human Operations Training and Certification for 2. One of our experts will connect with you to finalize event details.

ACHIEVE BREAKTHROUGH PERFORMANCE WITH OUR PROVEN CONTACT CENTER TRAINING

Contact Center Human Operations Certification (ccHOPS) is for Contact Center Leaders who need to drive peak performance and innovation and want to learn how to turn data into actionable solutions.

Unlike other certifications, ccHOPS applies the tools and principles proven to enable rapid operational improvements and business success to the distinct processes of the contact center world. Our proprietary curriculum is built upon:

  • Lean, Six and Human Sigma

  • Business Process Management methodologies specific to Contact Center functions

  • Real Contact Center space metrics and examples for immediate application to your operation

What sets ccHOPS apart from other CC Certifications

Utilization of Lean, Six AND Human Sigma

Incorporation of Business Process Management (BPM) methodologies

Proprietary process control algorithms specific to CC processes

Focus on optimizing and continuously improving business processes to achieve organizational goals

Designed specifically for application to the contact center world and translation to your specific operation

Use of contact center specific metrics and real-world examples

Hands-on practice sessions that utilize YOUR data

Rapid execution timelines with practical and actionable steps

Simulates creativity based on data and process intelligence

What’s included with your training

Formal certification and plaque

Lunch provided all three days

Networking dinner event

Exclusive access to our proprietary Excel add-in, ccStatSoft, an intuitive toolkit that expedites data analysis and visualization for identification of inefficiencies and high-impact solutions that support critical contact center metrics.

WHY SHOULD YOU ATTEND

Our training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a CC Operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

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Rapidly improve operational efficiency and performance.

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Eliminate errors and waste for increased productivity and cost savings.

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Map and improve processes to increase profitability.

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Deliver quality products and services to boost customer satisfaction.

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Develop problem-solving and decision-making skills to turn opportunities into innovations.

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Position your business as the operational and performance benchmark of your industry.

WHY SHOULD YOU ATTEND

Our training will enable you to use data to root cause inefficiencies, drive initiatives with significant ROI and become a CC Operations expert.

Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

check mark

Rapidly improve operational efficiency and performance.

check mark

Eliminate errors and waste for increased productivity and cost savings.

check mark

Map and improve processes to increase profitability.

check mark

Deliver quality products and services to boost customer satisfaction.

check mark

Develop problem-solving and decision-making skills to turn opportunities into innovations.

check mark

Position your business as the operational and performance benchmark of your industry.

Our Clients Who Achieved Breakthrough Performance

Meet Your Trainers

Chris Arndt

Chris Arndt

Director of Resource Management

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Chris Rozum, CEO & Founder

Chris Rozum

Founder & CEO

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Ashley E, Product & Marketing

Ashley Edmunds

Chief Growth Officer

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.

In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement.

We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.

THE SECRET TO OUR BUSINESS SUCCESS

Enabling you with the same tool that has fueled our business acceleration since 2007. Insite’s foundation was built on Contact Center Optimization Training.

In 2007, our CEO and founder, Chris Rozum, designed our Contact Center Human Operations (ccHOPS) training program to help contact centers grow and exceed their business goals. Our proprietary curriculum is continuously optimized for application to the ever-evolving contact center world, enabling immediate application for rapid performance improvement. We are the Human Operations Experts, passionate about helping you cultivate excellence within the human component of contact center operations.

*Two free certifications ($5,000 value) per company. Offer applies to new clients only. BPO and Technology industries are not eligible for participation in this course. Event is limited to 22 seats, additional applicants will be waitlisted.

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