Acquire the critical analytical and operational knowledge and skills required to optimize your contact center operations through positive change and process improvement.

Chris’ has spent nearly 20 years in the Contact Center world, working with BPOs, telecom, technology, healthcare, inbound/outbound, and financial services companies. He is a transformational leader and a Certified Sigma Facilitator, with a proven track record of driving CC performance excellence.

Fueled by his passion for contact center training and process optimization, Chris formed Insite in 2007 and has driven the organization to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex contact center challenges in over 400 companies across the globe in 700+ cities in 14 countries, saving hundreds of millions of dollars in efficiency improvements worldwide.

Over her 17 years in the fashion industry, Ashley established expertise in crafting and implementing strategies from concept to consumer and developing and executing promotional launch plans for new products and categories, and managing multiple categories, across multiple brands and channels. She has driven profitable initiatives to grow product categories by leading cross-functional teams to successful product execution through collaboration and communication.